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Description
The Frictionless Guest App serves as a tailored digital concierge offered by lodging professionals, enabling them to recommend distinctive local dining, entertainment, and shopping options to guests during their visit. This innovative tool is specifically crafted for bed and breakfasts, inns, boutique hotels, and various other lodging establishments eager to share their insider tips and favored local businesses in an easy-to-use and contemporary format.
Through the Frictionless Guest App, hosts can effortlessly create and oversee their personalized recommendations, making them accessible to guests around the clock on any device, all without the need for downloading an app. Guests have the advantage of accessing these curated suggestions both prior to their arrival and throughout their stay, which empowers them to make informed decisions about where to dine, what activities to enjoy, and where to shop, all based on trusted insights from their hosts rather than relying on generic travel resources. This enhances the overall guest experience by fostering a deeper connection between hosts and visitors while promoting local businesses.
Description
IntuitiveStay is a web-based guest feedback and staff performance platform for independent hospitality operators. No app. No hardware. A QR code in the room, a 60-second web form and a real-time dashboard.
Guest responses feed into the Guest Connection Score™ (GCS), a four-pillar emotional intelligence metric measuring Resilience, Empathy, Anticipation and Recognition. Low scores trigger instant red alerts. High scores route guests toward public review platforms automatically.
Direct Booking Win-Back sends personalised follow-up emails to returning guests who opt in during their stay, inviting them to book direct next time. Each email routes through a tracked link before redirecting to the property's booking page. Commission recovery is tracked per property.
Monthly anonymous staff surveys run across six sentiment areas. Composite scores only surface once five or more responses are submitted. Flight risk detection flags declining team scores before they become resignations.
Service Signature is a portable EI credential for hospitality staff built from verified guest nominations. Bronze through Platinum. The credential belongs to the staff member permanently regardless of where they work.
Free plan available. Paid plans from £27.99/month. No contracts. No per-user fees. Built for independent operators. Not for chains.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Zapier
No
Pricing Details
$19/month
Free Trial
No
Free Version
No
Pricing Details
£34.99
Free Plan - £0.00
HomeHost (For Airbnb owners) £27.99/mo
HomeHost Plus £59.99/mo
Host Plan £34.99/mo
Partner Plan £79.99/mo
Founder Plan £189.99/mo
Additional Properties £25/mo
HomeHost (For Airbnb owners) £27.99/mo
HomeHost Plus £59.99/mo
Host Plan £34.99/mo
Partner Plan £79.99/mo
Founder Plan £189.99/mo
Additional Properties £25/mo
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Frictionless Guest App
Founded
2013
Country
United States
Website
www.frictionlessguest.com
Vendor Details
Company Name
IntuitiveStay
Founded
2026
Country
United Kingdom
Website
www.intuitivestay.com
Product Features
Product Features
Reputation Management
Campaign Management
No
Gamification
Yes
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
Yes
Social Media Metrics
No
Social Media Monitoring
No
White Label
Yes
