Compare Freshservice vs. Infraon IMS in 2026

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Description

Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.

Description

Unified Infrastructure Monitoring Suite for IT and Networking powered by AI. Infraon IMS is powered by AI and provides a platform that provides precise monitoring, detailed insight, and rapid troubleshooting of heterogeneous IT infrastructure across all sizes of enterprises. Teams can collaborate to troubleshoot issues and ensure high-quality service by sharing real-time alerts and reports on network and application performance. You can switch from manual to automated and manage all devices from one location.

API Access

Has API No

API Access

Has API Yes

Screenshots View All

Screenshots View All

Integrations

ServiceNow Yes

Amazon Web Services (AWS) Yes

Automox Yes

CloudMonix Yes

Cx Moments Yes

Cypago Yes

Easyflow Yes

GitLab Yes

Google Analytics Yes

Google Workspace Yes

Show More Integrations

Explore All 166 Integrations

Integrations

ServiceNow Yes

Amazon Web Services (AWS) No

Automox No

CloudMonix No

Cx Moments No

Cypago No

Easyflow No

GitLab No

Google Analytics No

Google Workspace No

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Explore All 3 Integrations

Pricing Details

$19/agent/month

Starter: $19/agent/month
Growth: $49/agent/month
Pro: $99/agent/month

Free Trial Yes

Free Version No

Pricing Details

$10 per month

Free Trial No

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac No

Linux No

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows No

Mac Yes

Linux Yes

Chromebook No

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) Yes

In Person Yes

Vendor Details

Company Name

Freshworks

Founded

2010

Country

United States

Website

freshservice.com

Vendor Details

Company Name

Infraon

Country

India

Website

infraon.io/infraon-ims.html

Product Features

AI Service Management (AISM)

Asset Tracking

Activity Tracking Yes

Audit Trails Yes

Barcoding / RFID Yes

Checkout / Check-In No

Depreciation Tracking Yes

Disposal Tracking Yes

Inventory Management Yes

Location Tracking No

QR Codes Yes

Reservations No

Service History Yes

Change Management

Approval Workflow Yes

Audit Trail Yes

Automated Notifications No

Change Calendar Yes

Change Planning Yes

Compliance Management Yes

Prioritization Yes

Release Management Yes

Task Management Yes

Tracking & Reporting No

Training Management No

Cloud Management

Access Control No

Billing & Provisioning No

Capacity Analytics No

Cost Management No

Demand Monitoring No

Multi-Cloud Management No

Performance Analytics No

SLA Management No

Supply Monitoring No

Workflow Approval No

CMDB

Change Management Yes

Configuration Management Yes

Data Visualization Yes

Device Auto Discovery Yes

IT Asset Management Yes

Impact Management No

License Management Yes

Performance Management No

Relationship Mapping Yes

Complaint Management

Case Management Yes

Complaint Classification Yes

Corrective Actions (CAPA) Yes

Customer Complaint Tracking Yes

Feedback Management Yes

Forms Management Yes

Issue Tracking Yes

Quality Assurance Management No

Routing Yes

Self Service Portal Yes

Social Media Monitoring No

Survey Management Yes

Contract Management

Buy Side (Suppliers) Yes

Completion Tracking Yes

Compliance Tracking No

Contract Lifecycle Management Yes

Electronic Signature Yes

Full Text Search No

Government Contracts No

Pre-built Templates Yes

Sell Side (Customers) Yes

Specialty Contracts No

Version Control No

Workflow Management Yes

Help Desk

Alerts / Escalation Yes

Automated Routing Yes

Community Forums No

Customizable Branding Yes

Document Storage Yes

Email Integration Yes

IT Asset Management Yes

Incident Management Yes

Interaction Tracking Yes

Knowledge Base Yes

Known Issue Management Yes

Live Chat Yes

Multi-Channel Communication Yes

Multiple Brands / Products Yes

Network Monitoring Yes

Real-time Chat Yes

Self Service Portal Yes

Service Level Agreement (SLA) Management Yes

Ticket Management Yes

Incident Management

Audit Trail Yes

Corrective Actions (CAPA) Yes

Disaster Recovery No

IT Incident Management Yes

Incident Reporting Yes

OSHA Compliance Yes

Root-Cause Diagnosis Yes

Safety Management Yes

Task Management Yes

Ticket Management Yes

Issue Tracking

Assignment Management Yes

Dashboard Yes

Escalation Management Yes

Issue Auditing Yes

Issue Scheduling Yes

Knowledge Base Yes

Project Management Yes

Recurring Issues Yes

Scheduling Yes

Task Management Yes

IT Asset Management

Asset Tracking Yes

Audit Management Yes

Compliance Management Yes

Configuration Management Yes

Contract/License Management Yes

Cost Tracking Yes

Depreciation Management Yes

IT Service Management Yes

Inventory Management Yes

Maintenance Management Yes

Procurement Management Yes

Requisition Management Yes

Supplier Management Yes

IT Documentation

IT Management

Capacity Monitoring No

Compliance Management Yes

Event Logs No

Hardware Inventory Yes

IT Budgeting No

License Management Yes

Patch Management No

Remote Access No

Scheduling Yes

Software Inventory Yes

User Activity Monitoring Yes

IT Project Management

Bug Tracking Yes

Issue Management Yes

Milestone Tracking No

Percent-Complete Tracking Yes

Portfolio Management No

Prioritization Yes

Product Roadmapping Yes

Requirements Management Yes

Resource Management No

Status Tracking Yes

Supports Agile Yes

Supports Scrum Yes

Task Management Yes

Testing / QA Management Yes

Time & Expense Tracking Yes

IT Service

Contract Management Yes

IT Asset Management Yes

Incident Management Yes

Knowledge Management Yes

Release Management Yes

Self Service Portal Yes

Service Catalog Yes

Service Reporting Yes

Ticket Management Yes

ITSM

Asset Tracking Yes

Availability Management No

Change Management Yes

Configuration Management Yes

Contract/License Management Yes

Dashboard Yes

Incident Management Yes

Problem Management Yes

Project Management Yes

Release & Deployment Management Yes

Self Service Portal Yes

SaaS Management

License Management No

Onboarding No

Renewal Management No

SaaS Operations Management No

Shadow IT Detection No

Spend Management No

Subscription Management No

Usage Tracking / Analytics No

Vendor Management No

Service Desk

CMDB Yes

Change Management Yes

IT Asset Management Yes

Incident Management Yes

Knowledge Base Yes

Mobile Access Yes

Procurement Management Yes

Remote Control Yes

SLA Management Yes

Self Service Portal Yes

Product Features

Asset Tracking

Activity Tracking Yes

Audit Trails Yes

Barcoding / RFID Yes

Checkout / Check-In No

Depreciation Tracking Yes

Disposal Tracking No

Inventory Management Yes

Location Tracking No

QR Codes Yes

Reservations No

Service History No

Database Monitoring

Anomaly Detection No

Autodiscovery Yes

Capacity Planning No

Dashboard Yes

Dependency Tracking No

Historical Trend Analysis Yes

Multitenancy Yes

Notifications / Alerts Yes

Performance Monitoring Yes

Permissions / Access Controls No

Predictive Analytics Yes

Prioritization No

Query Analysis No

Resource Optimization No

Troubleshooting No

Help Desk

Alerts / Escalation Yes

Automated Routing Yes

Community Forums No

Customizable Branding Yes

Document Storage Yes

Email Integration Yes

IT Asset Management Yes

Incident Management Yes

Interaction Tracking Yes

Knowledge Base Yes

Known Issue Management Yes

Live Chat No

Multi-Channel Communication Yes

Multiple Brands / Products Yes

Network Monitoring Yes

Real-time Chat Yes

Self Service Portal Yes

Service Level Agreement (SLA) Management Yes

Ticket Management Yes

IT Asset Management

Asset Tracking Yes

Audit Management Yes

Compliance Management Yes

Configuration Management Yes

Contract/License Management Yes

Cost Tracking Yes

Depreciation Management Yes

IT Service Management Yes

Inventory Management Yes

Maintenance Management No

Procurement Management No

Requisition Management No

Supplier Management No

IT Infrastructure Monitoring

Alerts / Notifications Yes

Application Monitoring Yes

Bandwidth Monitoring Yes

Capacity Planning Yes

Configuration Change Management Yes

Data Movement Monitoring Yes

Health Monitoring Yes

Multi-Platform Support Yes

Performance Monitoring Yes

Point-in-Time Visibility Yes

Reporting / Analytics Yes

Virtual Machine Monitoring Yes

ITSM

Asset Tracking Yes

Availability Management Yes

Change Management Yes

Configuration Management Yes

Contract/License Management No

Dashboard Yes

Incident Management Yes

Problem Management Yes

Project Management Yes

Release & Deployment Management Yes

Self Service Portal Yes

MSP

Backup Management No

Billing & Invoicing No

CRM No

Dashboard Yes

Help Desk Yes

Issue Management Yes

Live Chat Yes

Patch Management No

Privileged Access Management (PAM) No

Project Management Yes

Remote Access Yes

Remote Systems Monitoring Yes

Scheduling No

Network Management

Network Monitoring

Bandwidth Monitoring Yes

Baseline Manager Yes

Diagnostic Tools Yes

IP Address Monitoring Yes

Internet Usage Monitoring Yes

Real Time Analytics Yes

Resource Management Yes

SLA Monitoring Yes

Server Monitoring Yes

Uptime Monitoring Yes

Web Traffic Reporting Yes

Remote Desktop

Chat No

Cross-Platform Access Yes

File Transfer Yes

Group View Yes

Mobile Device Access No

Multi Monitor Support No

Record Remote Sessions Yes

Remote Print No

Remote Wake No

User Management Yes

Server Management

CPU Monitoring Yes

Credential Management No

Database Servers Yes

Email Monitoring Yes

Event Logs Yes

History Tracking Yes

Patch Management No

Scheduling No

User Activity Monitoring No

Virtual Machine Monitoring Yes

Service Desk

CMDB Yes

Change Management Yes

IT Asset Management No

Incident Management Yes

Knowledge Base Yes

Mobile Access Yes

Procurement Management No

Remote Control Yes

SLA Management Yes

Self Service Portal Yes

Alternatives

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Compare Freshservice vs. Infraon IMS

Average Ratings 2,139 Ratings

Average Ratings 0 Ratings

Description

Description

API Access

API Access

Screenshots View All

Screenshots View All

Integrations

Integrations

Pricing Details

Pricing Details

Deployment

Deployment

Customer Support

Customer Support

Types of Training

Types of Training

Vendor Details

Company Name

Founded

Country

Website

Vendor Details

Company Name

Country

Website

Product Features

Product Features

Alternatives

Alternatives

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