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Average Ratings 0 Ratings

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Description

Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics. Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center. Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan. Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.

Description

Geomant enhances your current technology to elevate your customer experience significantly. By employing cloud-based solutions and ensuring seamless integrations, we maximize the capabilities of your contact center. Our robust, feature-rich cloud contact center system empowers users with comprehensive functionalities without the burden of expensive hardware or software licenses. With subscription-based pricing, you can easily adjust your licenses based on actual business needs, ensuring you never pay for more than you require. Rapid deployment in just a few hours allows you to quickly enjoy the advantages of integrating a chat solution into your setup. Additionally, we offer support for digital and social channels, in-queue and scheduled callbacks, call recording, and much more! Our solutions also include real-time and historical performance management tools for wallboards and agent desktops. Furthermore, we provide extensive contact center capabilities tailored for Microsoft Teams, ensuring a truly omnichannel experience for all users. This comprehensive approach guarantees that your team can respond effectively to customer needs across multiple platforms.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Avaya Cloud Office No 
BI Book Yes 
Dialogflow No 
Fireflies.ai Yes 
Freshdesk Yes 
Freshsales Yes 
Gradient Labs Yes 
IBM Watson No 
Inova No 
LUIS No 
Microsoft 365 No 
Microsoft Dynamics 365 No 
Microsoft Teams No 
Paligo Yes 
Parloa Yes 
Quaeris Yes 
ServiceNow No 
SyncApps Yes 
Verint Predictive Modeling No 

Integrations

Salesforce Yes 
Avaya Cloud Office Yes 
BI Book No 
Dialogflow Yes 
Fireflies.ai No 
Freshdesk No 
Freshsales No 
Gradient Labs No 
IBM Watson Yes 
Inova Yes 
LUIS Yes 
Microsoft 365 Yes 
Microsoft Dynamics 365 Yes 
Microsoft Teams Yes 
Paligo No 
Parloa No 
Quaeris No 
ServiceNow Yes 
SyncApps No 
Verint Predictive Modeling Yes 

Pricing Details

$15.00/month
Freshcaller offers five pricing plans that are tailored to meet different calling needs.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Freshworks

Founded

2011

Country

India

Website

www.freshworks.com/freshcaller-cloud-pbx/

Vendor Details

Company Name

Geomant

Founded

1984

Country

United Kingdom

Website

www.geomant.com/end-user-solutions/contact-center-from-the-cloud

Product Features

Business VoIP

Call Parking No 
Call Recording Yes 
Contact Management No 
Encryption No 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Unified Communications Yes 
Voice Quality Enhancement No 

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management No 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording No 
Event Triggered Recording Yes 
File Transfer Yes 
Instant Retrieval No 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording Yes 
Screen Activity Recording No 
Video Call Recording No 

Call Tracking

CRM Yes 
Call Log No 
Call Recording Yes 
Call Routing Yes 
Caller Identification Yes 
Campaign Management No 
Conversion Tracking No 
IVR / Voice Recognition Yes 
Keyword Tracking No 

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

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