Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Freevoice stands out as an all-encompassing business communication solution designed to boost the efficiency of organizations. It includes a sophisticated business phone system equipped with functionalities like user portals for internal messaging, comprehensive call management, text messaging, fax capabilities, and personalized call routing. The platform ensures connectivity through various devices, whether it be desk phones, softphones, or web browsers, and enhances local engagement by synchronizing your caller ID with the area code of the number being dialed. For call centers, Freevoice offers an array of features aimed at optimizing marketing strategies, supervising agents, and elevating the overall customer experience. Its toolkit encompasses auto-call distribution, call queuing, virtual hold options, agent portals, caller prioritization, and the ability to display local numbers. Additionally, the system is equipped with rich reporting and analytics, providing insights into agent performance, queue statistics, detailed call information, and visual wallboard displays. Furthermore, the predictive dialer function allows agents to initiate calls on multiple lines simultaneously, streamlining communication efforts even further.
Description
Our cloud-based solution offers limitless scalability, allowing you to concentrate on expanding your business without constraints on data storage, large lead files, or recordings. We also cater to smaller enterprises, equipping them with the tools they need to effectively compete against larger industry leaders. Built on the robust Amazon EC2 infrastructure, our service guarantees high availability and reliability. The distributed architecture ensures redundancy and load balancing across all components, enhancing overall performance. Additionally, we adhere to secure protocols (HTTPS) and industry standards for technology compliance. With our 100% browser-based Admin and Agent interfaces, no installation is necessary, enabling you to manage and communicate with your agents remotely without any associated costs. Users benefit from instant support through a ticketing system at no charge. Our platform features customizable dashboards for real-time monitoring, along with a highly efficient Predictive Dialer that includes precise AMD analysis. Furthermore, it supports various outbound strategies, including Broadcasting, Preview, and Progressive modes, while also integrating National DNC validation, ensuring compliance and effectiveness in your outreach efforts. This comprehensive suite of features empowers businesses of all sizes to optimize their operations and enhance customer engagement.
API Access
Has API
No
API Access
Has API
No
Integrations
HubSpot CRM
No
Salesforce
No
Pricing Details
$5.90 per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Freevoice
Country
United States
Website
www.freevoice.tech/
Vendor Details
Company Name
PrimeVoiX
Country
United States
Website
www.primevoix.com
Product Features
Auto Dialer
Call Center Management
No
Call Recording
No
Call Reporting
No
Call Scripting
No
Lead Management
No
Power Dialer
No
Predictive Dialer
No
Preview Dialer
No
Progressive Dialer
No
Surveys
No
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
No
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
No