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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Develop intelligent voice solutions tailored to your business requirements, free from unnecessary functionalities and the complications of outdated customizations. Identify the VoIP providers and integrations that best fit your needs, and easily implement them in your voice applications through a streamlined API. With cutting-edge conversational AI powered by an advanced virtual agent, the CX edition of Fonoster facilitates effortless VoIP network deployment. For instance, you can establish a SIP trunk to connect to the PSTN and allocate numbers for both incoming and outgoing calls. Additionally, you have the capability to build your Office or Home network by merging Domains and Agents seamlessly. Thanks to SIP technology, you can link to your VoIP network using either a Softphone or an IP Phone, ensuring flexibility in your communications. Enhance your business security with project-level authentication utilizing OAuth2 and JWT tokens, while also enabling the deployment of existing microservices via frameworks like Express.js, Sinatra, or ASP.NET Core, or opt for a more straightforward approach with functions. This comprehensive solution empowers businesses to streamline their voice application development while maintaining robust security and flexibility.

Description

SmartSIP® is a software solution designed for on-premise use that offers DTMF suppression and masking, allowing contact centers to securely collect sensitive cardholder information during live calls. Customers can input their confidential data using their touch-tone phone while remaining connected to a contact center representative. Through DTMF suppression and masking, the tones generated by the customer are substituted with flat tones that cannot be reverted to their original forms. The agent's interface displays a masked version of the customer's input. By effectively removing the need for verbal communication of sensitive details, SmartSIP ensures that full call recordings and comprehensive screen captures are maintained. Acting as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, SmartSIP processes the DTMF data without interfering with the audio connection. This innovative tool is specifically designed for VoIP telephony within contact centers, making it an essential asset for maintaining data security during customer interactions. Moreover, its implementation can significantly enhance compliance with various regulatory standards related to data protection.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Avaya Experience Platform No 
Cisco CX Cloud No 

Integrations

Avaya Experience Platform Yes 
Cisco CX Cloud Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Fonoster

Country

United States

Website

fonoster.com

Vendor Details

Company Name

IntraNext Systems

Country

United States

Website

intranext.com/solutions/smartsip

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition Yes 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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Alternatives

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