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Average Ratings 2 Ratings

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ease
features
design
support

Description

Introducing a straightforward and user-friendly telephone answering service that allows you to manage your work phone directly, while forwarding messages to you without interruption. Business partners often prefer that calls be answered by company representatives rather than outsiders, which can lead to challenges in acceptance if an external service is utilized. Given that the company is still in its early stages, it may be more beneficial to handle communications internally for the time being. With the operator managing all incoming calls for your business or office, you will receive timely notifications via chat or email. The service can be activated on the same day through a quick online setup that takes approximately five minutes. Once you redirect your calls, the operator will promptly begin responding to inquiries. The system is versatile, offering multiple notification options for incoming calls, and if you choose chat notifications, it facilitates seamless communication among team members. You also have the ability to review call history using your PC or smartphone, adjust phone settings, and complete payments online. Additionally, you can modify the notification preferences and include mentions based on the selected destination, ensuring efficient communication tailored to your needs. This flexibility allows for a streamlined process that keeps your business operations running smoothly.

Description

Phone2 is an innovative cloud-based phone system that facilitates the addition of a distinct business number to your personal device, thus removing the necessity for extra hardware. This service provides unlimited two-way voice calls and SMS/MMS messaging to and from any number in the U.S. or Canada, with all interactions neatly organized into a single thread for each contact. Teams can benefit from the ability to share a common phone number, which promotes collaborative communication through a shared inbox for both calls and texts. Among its features are SMS alerts that inform contacts about the purpose of an incoming call, boosting answer rates by an impressive 25%. Users can also manage their contacts effectively by adding notes and file attachments, allowing Phone2 to function akin to a mini-CRM, while also enabling the import of contacts from personal devices or Google accounts. Additionally, Phone2 supports various integration options, making it easier to connect with other applications to enhance operational efficiency, ensuring that businesses can communicate seamlessly and effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Contacts No 
HubSpot CRM No 
HubSpot Customer Platform No 

Integrations

Google Contacts Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 

Pricing Details

$10 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$15 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Unieke Software Solutions

Founded

2015

Country

United Kingdom

Website

www.fondesk.jp/

Vendor Details

Company Name

Phone2

Founded

2022

Country

United States

Website

www.phone2.io

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management No 
Real-time Chat No 
Reporting/Analytics Yes 

Product Features

Business Phone Systems

Call Logging No 
Call Monitoring No 
Call Recording No 
Call Routing No 
Employee Directory No 
IVR / Voice Recognition No 
Mobile Access No 
Virtual Call Center No 
Web Conferencing No 

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