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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Leverage Fonada’s CPaaS Solutions for Smart Business Communication Cloud Contact Center Solutions Delivers comprehensive solutions for managing inbound and outbound communications. Increases operational efficiency with features like call routing, monitoring, and recording. Enhances customer support with unified communication channels and CRM integrations. Automated outbound calls, increasing agent productivity and reducing idle time. Ensures higher call connectivity with advanced dialing algorithms. Voice Solutions Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently. Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers. Number Masking: Protect privacy by masking the actual phone numbers during calls. Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access. IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department. Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click.

Description

iTeleCenter offers you a local or toll-free business number that can be effortlessly managed via a smartphone app or any web browser. You can have your new number activated and ready to receive calls and texts in less than five minutes. With this service, you'll always know when a call is coming from your business number, allowing you to respond in a professional and business-oriented way. Transform your small operation into a multi-departmental powerhouse by assigning different extensions for each department, even if you are the sole person answering the calls! In just seconds, you can record a professional greeting and add extensions for departments and employees. Just as people maintain separate emails for work, it’s wise to keep your personal phone number distinct from your business communications. By making calls and sending texts through the app, your business phone number will appear on the recipient's caller ID, ensuring your personal number remains confidential. You'll always be able to differentiate between personal and business calls instantly. This separation not only enhances professionalism but also adds a layer of privacy that many entrepreneurs value.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

FonaDial Yes 
PracticeSuite No 

Integrations

FonaDial No 
PracticeSuite Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$19.95 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Fonada

Founded

2018

Country

India

Website

www.fonada.com

Vendor Details

Company Name

iTeleCenter

Founded

2009

Country

United States

Website

www.itelecenter.com

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

IVR

Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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