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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Leverage Fonada’s CPaaS Solutions for Smart Business Communication Cloud Contact Center Solutions Delivers comprehensive solutions for managing inbound and outbound communications. Increases operational efficiency with features like call routing, monitoring, and recording. Enhances customer support with unified communication channels and CRM integrations. Automated outbound calls, increasing agent productivity and reducing idle time. Ensures higher call connectivity with advanced dialing algorithms. Voice Solutions Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently. Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers. Number Masking: Protect privacy by masking the actual phone numbers during calls. Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access. IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department. Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click.

Description

The era of juggling various applications has come to an end. Chirp was designed to empower customer support representatives by consolidating calls, web chats, emails, and social media interactions into a single platform. With the Chirp JavaScript SDK, users can effortlessly subscribe to Chirp events and perform actions in response, including altering states or initiating calls based on specific web events. Many younger customers gravitate towards live chat due to its expediency. TxChat provides a versatile chat module that seamlessly integrates with your website, allowing you to interact with visitors in real-time. This not only enhances customer satisfaction through personalized offers but also boosts sales conversion rates. The click-to-chat feature allows for direct engagement with potential customers. Additionally, customer support agents benefit from features such as transfer options, canned responses, and the ability to send attachments, which all contribute to delivering quick and effective customer assistance. In a rapidly evolving digital landscape, having such efficient tools at their disposal significantly elevates the support experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ConnectWise Automate No 
Facebook No 
FonaDial Yes 
JavaScript No 
Microsoft Dynamics 365 No 
Microsoft Power BI No 
Oracle CRM On Demand No 
Oracle Siebel CRM No 
QuickBooks Online No 
Salesforce No 
Sugar Connect No 
Vtiger CRM No 
Zoho CRM No 

Integrations

ConnectWise Automate Yes 
Facebook Yes 
FonaDial No 
JavaScript Yes 
Microsoft Dynamics 365 Yes 
Microsoft Power BI Yes 
Oracle CRM On Demand Yes 
Oracle Siebel CRM Yes 
QuickBooks Online Yes 
Salesforce Yes 
Sugar Connect Yes 
Vtiger CRM Yes 
Zoho CRM Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Fonada

Founded

2018

Country

India

Website

www.fonada.com

Vendor Details

Company Name

Interlink Network Systems

Country

United States

Website

www.ilinknet.com/txcontact.html

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

IVR

Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

Alternatives

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MyOperator

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