Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Leverage Fonada’s CPaaS Solutions for Smart Business Communication
Cloud Contact Center Solutions
Delivers comprehensive solutions for managing inbound and outbound communications.
Increases operational efficiency with features like call routing, monitoring, and recording.
Enhances customer support with unified communication channels and CRM integrations.
Automated outbound calls, increasing agent productivity and reducing idle time.
Ensures higher call connectivity with advanced dialing algorithms.
Voice Solutions
Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently.
Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers.
Number Masking: Protect privacy by masking the actual phone numbers during calls.
Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access.
IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department.
Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click.
Description
SparkTG is transforming the landscape of cloud telephony with its innovative cloud IVR solutions. Reach out to us to discover how our IVR services can enhance your business operations. Building customer trust is essential for any organization aiming to boost sales, deliver exceptional service, and increase profits. SparkTG plays a crucial role in fostering that trust during customer interactions. We guarantee an impressive uptime of 99.99%, ensuring that your business experiences minimal disruption. In the event of any issues, we maintain active call connectivity with reliable backup solutions. Our audio quality is top-notch, and we provide continuous network monitoring 24/7 to preemptively address potential problems before they impact your operations. Our dedicated customer support team is available around the clock to assist you. Additionally, we prioritize your security by encrypting all calls, utilizing advanced protocols like Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP), ensuring that your communications remain safe and secure. With SparkTG, you not only get a service provider, but also a partner committed to your success.
API Access
Has API
No
API Access
Has API
No
Integrations
FonaDial
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$5.00/month/user
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Fonada
Founded
2018
Country
India
Website
www.fonada.com
Vendor Details
Company Name
SparkTG
Founded
2002
Country
India
Website
www.sparktg.com
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
IVR
Call Center
Yes
Call Logging
No
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
IVR
Call Center
No
Call Logging
No
Call Recording
No
Call Routing
No
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
No
Voice Customization
No
Voice Mail
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No