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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Leverage Fonada’s CPaaS Solutions for Smart Business Communication Cloud Contact Center Solutions Delivers comprehensive solutions for managing inbound and outbound communications. Increases operational efficiency with features like call routing, monitoring, and recording. Enhances customer support with unified communication channels and CRM integrations. Automated outbound calls, increasing agent productivity and reducing idle time. Ensures higher call connectivity with advanced dialing algorithms. Voice Solutions Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently. Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers. Number Masking: Protect privacy by masking the actual phone numbers during calls. Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access. IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department. Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click.

Description

The PEC Insight Interactive Voice Response (IVR) system is designed to streamline communication with telephone callers through automation. Whether you need to reach out to customers for reminders about overdue payments, upcoming appointments, or urgent notifications, or if you must assist callers seeking automated information regarding your services, account details, or connections to the appropriate department or agent, Insight IVR is the answer you’ve been looking for. This robust software empowers businesses to bring their interactive call flow concepts to life. You can implement Insight IVR in a singular location with the assistance of PEC for application development, or if you are a third-party developer or integrator needing a seamless IVR integration, Insight IVR serves as the ideal solution to meet your needs. Additionally, the flexibility of Insight IVR allows it to adapt to various business requirements, ensuring a customized experience for both enterprises and their customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

FonaDial Yes 

Integrations

FonaDial No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Fonada

Founded

2018

Country

India

Website

www.fonada.com

Vendor Details

Company Name

Parwan Electronics

Founded

1984

Country

United States

Website

www.pecivr.com

Product Features

Call Center

Blended Call Center No 
Call Logging Yes 
Call Recording Yes 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

IVR

Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts No 
Phone Key Input No 
Survey Management No 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

Telephony

Auto-Dialer Yes 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

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