Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Leverage Fonada’s CPaaS Solutions for Smart Business Communication
Cloud Contact Center Solutions
Delivers comprehensive solutions for managing inbound and outbound communications.
Increases operational efficiency with features like call routing, monitoring, and recording.
Enhances customer support with unified communication channels and CRM integrations.
Automated outbound calls, increasing agent productivity and reducing idle time.
Ensures higher call connectivity with advanced dialing algorithms.
Voice Solutions
Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently.
Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers.
Number Masking: Protect privacy by masking the actual phone numbers during calls.
Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access.
IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department.
Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click.
Description
Voicent’s IVR software provides an intuitive point-and-click interface for designing call flows, facilitating easy installation at an affordable price. It streamlines business integration, ranging from basic call flows to intricate connections with web applications and other tools, thereby enhancing operational flexibility. Voicent IVR Studio is built on internet standards, making it extensible and enabling seamless integration with current websites and custom Java classes, which empowers independent developers to adapt the IVR solution to suit specific business requirements. Like all products from Voicent, this software is a one-time purchase, granting lifetime ownership. There are no ongoing monthly fees or charges per call, ensuring you achieve the best Return-On-Investment (ROI) and the most economical Total Cost of Ownership (TCO). By using an IVR business phone system, you can effectively reduce the number of repetitive inquiries directed to live agents. Additionally, the system can automatically route calls to available agents, significantly decreasing the waiting time for callers. This not only improves customer satisfaction but also allows businesses to operate more efficiently.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Fonada
Founded
2018
Country
India
Website
www.fonada.com
Vendor Details
Company Name
Voicent Communications
Founded
2001
Country
United States
Website
www.voicent.com
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
IVR
Call Center
Yes
Call Logging
No
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Product Features
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
Yes
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes