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Average Ratings 1 Rating
Description
Leverage Fonada’s CPaaS Solutions for Smart Business Communication
Cloud Contact Center Solutions
Delivers comprehensive solutions for managing inbound and outbound communications.
Increases operational efficiency with features like call routing, monitoring, and recording.
Enhances customer support with unified communication channels and CRM integrations.
Automated outbound calls, increasing agent productivity and reducing idle time.
Ensures higher call connectivity with advanced dialing algorithms.
Voice Solutions
Voice Broadcasting/OBD: Deliver pre-recorded messages to a large audience quickly and efficiently.
Virtual Number: Provide a professional appearance and manage calls seamlessly with virtual numbers.
Number Masking: Protect privacy by masking the actual phone numbers during calls.
Toll-Free Numbers: Enhance customer service by offering toll-free numbers for easy access.
IVR Solutions: Improve customer experience with interactive voice response systems that guide callers to the right department.
Click-to-Call Solution: Boost customer engagement by allowing them to connect with your business with a single click.
Description
Freshcaller is an affordable cloud-based software that allows businesses to connect with their customers. Freshcaller offers phone numbers in over 90 countries and allows customers to set up a contact center with just a few simple steps. Freshcaller integrates seamlessly with several CRM and Helpdesk software, allowing sales and support teams the ability to work together. Admins can gain real-time insight into the customer experience and agent productivity with powerful reporting and analytics.
Agents can receive calls on their desktops or laptops (both Android and iOS), creating a fully connected but remote contact center.
Admins have the option to add agent licenses, buy additional numbers, add credit for phone calls, and upgrade their pricing plan.
Freshcaller is an extremely modern and reliable phone service that is trusted by more than 7000 customers worldwide.
API Access
Has API
No
API Access
Has API
Yes
Integrations
BI Book
No
Fireflies.ai
No
FonaDial
Yes
Freshdesk
No
Freshsales
No
Freshservice
No
Gradient Labs
No
HubSpot CRM
No
HubSpot Customer Platform
No
Kasisto KAI
No
Integrations
BI Book
Yes
Fireflies.ai
Yes
FonaDial
No
Freshdesk
Yes
Freshsales
Yes
Freshservice
Yes
Gradient Labs
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Kasisto KAI
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$15.00/month
Freshcaller offers five pricing plans that are tailored to meet different calling needs.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Fonada
Founded
2018
Country
India
Website
www.fonada.com
Vendor Details
Company Name
Freshworks
Founded
2011
Country
India
Website
www.freshworks.com/freshcaller-cloud-pbx/
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
IVR
Call Center
Yes
Call Logging
No
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
No
Phone Key Input
No
Survey Management
No
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes
Telephony
Auto-Dialer
Yes
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
Yes
VoIP
Yes
Voice & Data Integration
Yes
Product Features
Business VoIP
Call Parking
No
Call Recording
Yes
Contact Management
No
Encryption
No
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
No
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
Yes
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Recording
Archiving
Yes
Call Sharing
Yes
Distributed Call Recording
No
Event Triggered Recording
Yes
File Transfer
Yes
Instant Retrieval
No
On-Demand Recording
Yes
Recording Bookmarking
No
Scheduled Recording
Yes
Screen Activity Recording
No
Video Call Recording
No
Call Tracking
CRM
Yes
Call Log
No
Call Recording
Yes
Call Routing
Yes
Caller Identification
Yes
Campaign Management
No
Conversion Tracking
No
IVR / Voice Recognition
Yes
Keyword Tracking
No
Telephony
Auto-Dialer
No
Call Center Management
Yes
Call Monitoring
Yes
Contact Management
Yes
IVR / Voice Recognition
Yes
Inbound Reporting
Yes
Outbound Reporting
Yes
Predictive Dialer
Yes
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
No