Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Oversee and work together on business workflows from their initial stages to final resolution using a secure and adaptable web platform. Ensure all vital information is documented and accessible for you and your team to track essential details. Transfer the case to a specific team, area, or individual to gather more information or assign ownership appropriately. Review all interactions, including comments, attachments, and the history of the case leading to its resolution, all in one place. Eliminate the hassle of switching between different programs or windows, as everything you need can be found within the case. Recognizing that each industry has unique processes, Followit allows for extensive customization to suit your specific business requirements, even accommodating unstructured processes. How can you determine the efficiency of your employees or the effectiveness of your processes? What strategies can you employ to identify bottlenecks? With over 12 reporting options for cases, as well as filters and employee KPIs that analyze data from broad to specific perspectives, you’ll gain valuable insights into your operations. This comprehensive approach not only streamlines your workflow but also enhances overall productivity.
Description
Case management utilizes software to effectively oversee business cases from their beginning stages all the way to resolution. This method merges human involvement with intelligent automation to enhance efficiency. The path to resolving a case is often influenced by human choices, unforeseen circumstances, established policies and regulations, and shifts in the status of content, rather than relying solely on factors that can be anticipated and defined through a structured workflow design. Additionally, this dynamic approach allows for flexibility, enabling organizations to adapt to various challenges that may arise during the case management process.
API Access
Has API
No
API Access
Has API
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Followit
Founded
2015
Website
www.followit.com
Vendor Details
Company Name
Newgen Software
Founded
1992
Country
United States
Website
www.newgensoft.com
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
No
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No
Product Features
Legal Case Management
Billing Management
No
Calendar Management
No
Case Notes
No
Client Management
No
Communication Tracking
No
Conflict Management
No
Corporations
No
Court Management
No
Discovery Management
No
Docket Management
No
Document Management
No
Expense Tracking
No
Government
No
Law Firms
No
Records Management
No
Task Management
No
Time Tracking
No
Trust Accounting
No