Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Fluentgrid CIS offers an all-encompassing, AI-powered Customer Information System that is both scalable and flexible, aimed at equipping contemporary utility companies. This system serves as a consolidated platform to oversee the complete customer journey, ranging from service initiation to billing and further interactions. By centralizing essential customer data and streamlining vital processes, Fluentgrid CIS allows utilities in electricity, water, gas, and thermal services to boost operational effectiveness, elevate customer experience, and enhance revenue generation. As a quintessential commercial off-the-shelf (COTS) solution, Fluentgrid CIS is designed for rapid deployment tailored to the unique requirements of utilities globally. Its integrated revenue protection features tackle issues such as theft and fraud, manage exceptions, track legal cases, and conduct energy audits to ensure reliable returns. Furthermore, the system includes functionalities for managing service requests and provides web and mobile self-service options, thus offering comprehensive support to both utilities and their customers. With its versatile capabilities, Fluentgrid CIS stands out as a vital tool for modern utilities aiming to thrive in a competitive landscape.
Description
LOCiS offers specialized software for utility billing, fund accounting, and other applications designed specifically for local governments, along with continuous support, education, and development. We provide a comprehensive range of information technology services that encompass both hardware and software solutions. Our users actively participate in shaping the evolution of LOCiS to ensure it meets their present and future requirements. A dedicated team of skilled developers and product specialists consistently engages with our clients to identify technological advancements and feature enhancements that align with their needs. New features are being integrated into our software applications on a daily basis, with most of these innovations stemming from requests made by our loyal customers. Our commitment to customer service is unparalleled, ensuring prompt responses and support. We guarantee that the solutions we provide today will remain relevant and effective in the years to come, as we proudly serve over 250 communities, along with park and fire protection districts, since our inception in 1987. Additionally, our focus on customer collaboration fosters an environment where we can adapt and grow alongside the evolving demands of local governments.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Fluentgrid
Founded
1998
Country
India
Website
fluentgrid.com/fluentgrid-cis/
Vendor Details
Company Name
LOCIS
Founded
1987
Country
United States
Website
www.locis.com
Product Features
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
No
Electricity
Yes
Meter Management
No
Metered Billing
Yes
Move In / Move Out
No
Natural Gas
Yes
Non-Metered Billing
No
Online Payment Processing
No
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
No
Trash
No
Water
Yes
Work Order Management
No