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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Flip CX is an innovative voice AI software platform that revolutionizes conventional customer support telephone systems by automating incoming calls to deliver an Alexa-like conversational experience, effectively managing straightforward and repetitive customer inquiries without the need for human agents. It is particularly adept in sectors facing high call volumes, such as retail e-commerce, healthcare, and transportation, where it handles frequent questions regarding order statuses, returns, scheduling, billing issues, ride bookings, and more, thereby minimizing both missed calls and waiting times. With pre-built AI workflows and seamless integrations, Flip CX eliminates the necessity for coding or manual call flow development, allowing for rapid deployment using tools that assess existing call patterns through a feature called "Listen Mode," which then activates automation intents based on actual usage data. Furthermore, Flip seamlessly connects with current telephony and CRM systems, supports over 80 native integrations, and provides valuable analytics that contribute to insights on customer satisfaction and revenue performance. This comprehensive approach not only streamlines operations but also enhances the overall customer experience by providing swift resolutions to their queries.

Description

Zo, developed by Zocdoc, is an innovative AI-driven phone assistant designed to swiftly manage inbound scheduling calls, eliminating the frustration of hold times and traditional IVR systems while efficiently booking patient appointments directly into existing electronic health record (EHR) systems through natural, conversational dialogue. This tool can handle an unlimited number of concurrent calls around the clock, autonomously addressing up to 70% of scheduling inquiries and only passing more complicated issues to human staff as necessary. Zo can be tailored to fit the specific booking protocols of different practices, integrates flawlessly with their telecommunication and EHR systems, and smartly directs patients by, for example, sending routine requests to nurse practitioners while reserving more complex matters for physicians. Practices are charged only for successfully scheduled appointments, avoiding any upfront costs, per-minute fees, or lengthy contracts, thus presenting a low-risk option for implementation. Initial users have reported that average call resolution times are under 3 minutes and 30 seconds without any hold time, coupled with patient satisfaction ratings that surpass 80%. This level of efficiency not only enhances workflow but also significantly improves the overall patient experience.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Clockwise Yes 
Curb Business Yes 
Five9 Yes 
Google Cloud Platform No 
Influx Yes 
InteractionSync Yes 
Kodif Yes 
Kustomer Yes 
Narvar Yes 
Richpanel Yes 
RingCentral AI Receptionist Yes 
Salesforce Agentforce Service Yes 
Shopify Yes 
Solv Yes 
The Hark Platform Yes 
Vonage Business Yes 
WooCommerce Yes 
Yotpo Yes 
eClinicalWorks Yes 
parcelLab Yes 

Integrations

Clockwise No 
Curb Business No 
Five9 No 
Google Cloud Platform Yes 
Influx No 
InteractionSync No 
Kodif No 
Kustomer No 
Narvar No 
Richpanel No 
RingCentral AI Receptionist No 
Salesforce Agentforce Service No 
Shopify No 
Solv No 
The Hark Platform No 
Vonage Business No 
WooCommerce No 
Yotpo No 
eClinicalWorks No 
parcelLab No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Flip

Founded

2018

Country

United States

Website

flipcx.com

Vendor Details

Company Name

Zocdoc

Founded

2007

Country

United States

Website

www.zocdoc.com/about/ai-phone-assistant/

Alternatives

Alternatives