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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Flip CX is an innovative voice AI software platform that revolutionizes conventional customer support telephone systems by automating incoming calls to deliver an Alexa-like conversational experience, effectively managing straightforward and repetitive customer inquiries without the need for human agents. It is particularly adept in sectors facing high call volumes, such as retail e-commerce, healthcare, and transportation, where it handles frequent questions regarding order statuses, returns, scheduling, billing issues, ride bookings, and more, thereby minimizing both missed calls and waiting times. With pre-built AI workflows and seamless integrations, Flip CX eliminates the necessity for coding or manual call flow development, allowing for rapid deployment using tools that assess existing call patterns through a feature called "Listen Mode," which then activates automation intents based on actual usage data. Furthermore, Flip seamlessly connects with current telephony and CRM systems, supports over 80 native integrations, and provides valuable analytics that contribute to insights on customer satisfaction and revenue performance. This comprehensive approach not only streamlines operations but also enhances the overall customer experience by providing swift resolutions to their queries.

Description

Sameday is an innovative phone answering solution driven by AI, specifically designed for home service companies to ensure that every incoming call is addressed promptly. Available around the clock, Sameday's AI interacts with customers, arranges appointments, and shares information about the services offered, operating much like an exceptional sales agent. With an impressive 92% booking success rate over the phone, it serves businesses in 49 states. The platform easily integrates with multiple field service management tools such as ServiceTitan, Jobber, and Service Fusion, facilitating automated scheduling and seamless data updates. Furthermore, it can connect with current phone systems to improve responsiveness and enhance overall customer satisfaction. Utilizing cutting-edge natural language processing and machine learning technologies, Sameday discerns customer requirements, presents personalized solutions, and optimizes technician dispatch depending on their location, skill set, and availability. This level of automation not only streamlines operations but also significantly boosts customer engagement and loyalty.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Adobe Commerce Yes 
Autofleet Yes 
Cordic Yes 
Facebook Messenger No 
Genesys Cloud CX Yes 
Gorgias Yes 
Graphite Yes 
Jobber No 
Kodif Yes 
Loop Yes 
Loop Subscriptions Yes 
PatientPay Yes 
Peak Support Yes 
Recharge Yes 
Richpanel Yes 
Service Fusion No 
Talkdesk Yes 
WooCommerce Yes 
Zowie Yes 
athenaOne Yes 

Integrations

Adobe Commerce No 
Autofleet No 
Cordic No 
Facebook Messenger Yes 
Genesys Cloud CX No 
Gorgias No 
Graphite No 
Jobber Yes 
Kodif No 
Loop No 
Loop Subscriptions No 
PatientPay No 
Peak Support No 
Recharge No 
Richpanel No 
Service Fusion Yes 
Talkdesk No 
WooCommerce No 
Zowie No 
athenaOne No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

$449 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Flip

Founded

2018

Country

United States

Website

flipcx.com

Vendor Details

Company Name

Sameday

Founded

2021

Country

United States

Website

www.gosameday.com

Alternatives

Alternatives