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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Flip CX is an innovative voice AI software platform that revolutionizes conventional customer support telephone systems by automating incoming calls to deliver an Alexa-like conversational experience, effectively managing straightforward and repetitive customer inquiries without the need for human agents. It is particularly adept in sectors facing high call volumes, such as retail e-commerce, healthcare, and transportation, where it handles frequent questions regarding order statuses, returns, scheduling, billing issues, ride bookings, and more, thereby minimizing both missed calls and waiting times. With pre-built AI workflows and seamless integrations, Flip CX eliminates the necessity for coding or manual call flow development, allowing for rapid deployment using tools that assess existing call patterns through a feature called "Listen Mode," which then activates automation intents based on actual usage data. Furthermore, Flip seamlessly connects with current telephony and CRM systems, supports over 80 native integrations, and provides valuable analytics that contribute to insights on customer satisfaction and revenue performance. This comprehensive approach not only streamlines operations but also enhances the overall customer experience by providing swift resolutions to their queries.

Description

Sadie is an advanced AI conversational host and phone agent designed specifically for the hospitality sector, functioning around the clock to manage incoming calls, respond to customer queries, and handle reservations and orders automatically, ensuring that businesses never miss out on opportunities or compromise on service quality. Utilizing sophisticated natural language processing, Sadie engages with callers in a warm and professional manner, addressing general inquiries, confirming or adjusting reservations, securely collecting deposits, and escalating complex issues when necessary. Seamlessly integrating with well-known reservation systems like OpenTable and various hotel booking platforms, it ensures that calls and reservations align perfectly with the venue's existing operations, granting a comprehensive overview of guest interactions and bookings. By eliminating the need for extra staff to manage calls, Sadie alleviates the workload associated with manual call handling, enabling businesses to secure more bookings and orders, particularly during busy periods or outside regular hours, while simultaneously enhancing the overall customer experience. This innovative solution empowers hospitality businesses to operate more efficiently, ultimately leading to increased revenue and improved customer satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon Connect Yes 
Amazon Web Services (AWS) Yes 
Asterisk Yes 
Autofleet Yes 
Experity Yes 
InteractionSync Yes 
Narvar Yes 
Now Book It No 
POMS Yes 
Recharge Yes 
RevSpring Yes 
RingCentral AI Receptionist Yes 
Salesforce Agentforce Service Yes 
Shippo Yes 
Solv Yes 
Talkdesk Yes 
The Hark Platform Yes 
eClinicalWorks Yes 
hawke.ai Yes 

Integrations

Amazon Connect No 
Amazon Web Services (AWS) No 
Asterisk No 
Autofleet No 
Experity No 
InteractionSync No 
Narvar No 
Now Book It Yes 
POMS No 
Recharge No 
RevSpring No 
RingCentral AI Receptionist No 
Salesforce Agentforce Service No 
Shippo No 
Solv No 
Talkdesk No 
The Hark Platform No 
eClinicalWorks No 
hawke.ai No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

$92 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Flip

Founded

2018

Country

United States

Website

flipcx.com

Vendor Details

Company Name

Sadie

Founded

2024

Country

Ireland

Website

www.heysadie.ai/

Alternatives

Alternatives