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Average Ratings 5 Ratings

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features
design
support

Description

Flip CX is an innovative voice AI software platform that revolutionizes conventional customer support telephone systems by automating incoming calls to deliver an Alexa-like conversational experience, effectively managing straightforward and repetitive customer inquiries without the need for human agents. It is particularly adept in sectors facing high call volumes, such as retail e-commerce, healthcare, and transportation, where it handles frequent questions regarding order statuses, returns, scheduling, billing issues, ride bookings, and more, thereby minimizing both missed calls and waiting times. With pre-built AI workflows and seamless integrations, Flip CX eliminates the necessity for coding or manual call flow development, allowing for rapid deployment using tools that assess existing call patterns through a feature called "Listen Mode," which then activates automation intents based on actual usage data. Furthermore, Flip seamlessly connects with current telephony and CRM systems, supports over 80 native integrations, and provides valuable analytics that contribute to insights on customer satisfaction and revenue performance. This comprehensive approach not only streamlines operations but also enhances the overall customer experience by providing swift resolutions to their queries.

Description

Loman operates as a round-the-clock AI phone assistant tailored for the restaurant industry, guaranteeing that every incoming call is addressed promptly. This intelligent system adeptly manages various responsibilities, including order taking, inquiry responses, reservation scheduling, and more, which allows restaurant personnel to concentrate on serving customers on-site. With its lifelike voice technology, Loman creates a smooth experience for callers, efficiently handling questions and transferring calls to human staff when necessary. It seamlessly integrates with major restaurant point-of-sale systems such as Square, Toast, Clover, and Revel, ensuring that orders and reservations flow directly into your operational framework. Customized with your business specifics, Loman is capable of providing precise answers regarding menu items, dietary needs, and general questions. Additionally, it has the capability to manage several calls at once, preventing customers from experiencing wait times or unanswered calls. By adopting Loman, restaurants have noted significant improvements in operational efficiency, fewer missed calls, and a boost in customer satisfaction, leading to a more productive dining experience overall. This innovative solution not only enhances communication but also helps build lasting relationships with patrons.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Asterisk Yes 
Autocab Yes 
Autofleet Yes 
BigCommerce Yes 
Dixa Yes 
Fulfil Yes 
Gorgias Yes 
HubSpot CRM Yes 
Kustomer Yes 
PatientPay Yes 
Peak Support Yes 
Recharge Yes 
Richpanel Yes 
Shopify Yes 
Spectrum Yes 
Talkdesk Yes 
WooCommerce Yes 
eClinicalWorks Yes 

Integrations

Asterisk No 
Autocab No 
Autofleet No 
BigCommerce No 
Dixa No 
Fulfil No 
Gorgias No 
HubSpot CRM No 
Kustomer No 
PatientPay No 
Peak Support No 
Recharge No 
Richpanel No 
Shopify No 
Spectrum No 
Talkdesk No 
WooCommerce No 
eClinicalWorks No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

$199 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Flip

Founded

2018

Country

United States

Website

flipcx.com

Vendor Details

Company Name

Loman.ai

Country

United States

Website

www.loman.ai/

Alternatives

Alternatives