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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Tame the chaos of information within your organization. Understand the insights your company possesses. By consolidating your data sources, you can establish a centralized repository for knowledge that enables both your team and your customers to swiftly locate the information they require. Enhance your organization’s efficiency by cutting down the time employees waste searching for necessary information by as much as 50%. Accelerate your development and research initiatives through the application of NLP technology. Begin leveraging your existing knowledge to ensure that your team does not repeatedly perform redundant tasks. Frequently, teams find themselves redoing and rewriting reports and assignments, essentially retracing steps that have already been taken. Despite extensive analysis and testing of numerous solutions aimed at improving knowledge sharing and management, few have proven effective. Knowledge workers typically spend around 24% of their work hours searching for information, and more often than not, they come up empty-handed. This inefficiency not only hampers productivity but also stifles innovation within the organization.

Description

Mayday consolidates your knowledge, ensuring it is harmonized and smartly shared within your contact tools or through an insightful FAQ, precisely where your users require it. The proliferation of various tools can significantly obstruct effective knowledge management. Unify all business intelligence within one solution, making Mayday's knowledge base the definitive source of truth for every team member. This ensures that knowledge is readily accessible, even during customer interactions, as it is seamlessly integrated into the advisor's workspace. With an AI-driven search engine and intelligent content recommendations, your response speed and quality are significantly enhanced, allowing for more efficient customer service interactions and better overall satisfaction. In a world where clear communication is key, Mayday empowers teams to deliver exceptional support with ease.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aircall No 
Egnyte Yes 
Freshdesk No 
Front No 
Genesys Cloud CX No 
Gmail Yes 
Google Drive Yes 
Intercom No 
Microsoft Dynamics 365 No 
Odigo No 
Oracle Cloud CX No 
RingCentral Automatic Call Recording No 
Salesforce No 
Slack No 
Zendesk No 
Zoho CRM Yes 
iAdvize No 

Integrations

Aircall Yes 
Egnyte No 
Freshdesk Yes 
Front Yes 
Genesys Cloud CX Yes 
Gmail No 
Google Drive No 
Intercom Yes 
Microsoft Dynamics 365 Yes 
Odigo Yes 
Oracle Cloud CX Yes 
RingCentral Automatic Call Recording Yes 
Salesforce Yes 
Slack Yes 
Zendesk Yes 
Zoho CRM No 
iAdvize Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Flaps

Founded

2019

Country

Spain

Website

getflaps.com

Vendor Details

Company Name

Mayday

Country

France

Website

www.mayday.fr/

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization Yes 
Collaboration Yes 
Content Management Yes 
Decision Tree No 
Discussion Boards No 
Full Text Search Yes 
Knowledge Base Management Yes 
Self Service Portal Yes 

Product Features

Knowledge Management

Artificial Intelligence (AI) No 
Cataloging / Categorization No 
Collaboration No 
Content Management No 
Decision Tree No 
Discussion Boards No 
Full Text Search No 
Knowledge Base Management No 
Self Service Portal No 

Alternatives

Alternatives

Universal Knowledge  Reviews

Universal Knowledge

Knowledge Powered Solutions Ltd