Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

In today's banking landscape, customers increasingly seek tailored and convenient services, prompting financial institutions to collaborate with First Data to enhance the value of each customer interaction. By utilizing First Data's user-friendly banking solutions, institutions can effectively meet their clients' desires for improved convenience, thanks to technology that streamlines every transaction while bolstering security. Strengthen customer relationships and identify fresh growth opportunities with our extensive range of solutions tailored for both merchant clients and consumers alike. Our innovative products enable financial institutions to provide a seamless, swift, secure, and intelligent electronic commerce experience. The journey to personalized banking starts here, where First Data offers a unified, comprehensive processing platform for all types of payment cards, loans, prepaid accounts, and commercial card products. Additionally, First Data’s OmniPay technology stands out as the preferred solution for cost-effective and efficient multi-currency, multi-country payment processing. With such diverse offerings, First Data ensures that financial institutions are well-equipped to thrive in a competitive market.

Description

Lynq by Agent IQ is an innovative relationship banking platform driven by AI that empowers financial institutions to enhance customer connections beyond traditional branch interactions. This platform merges immediate AI self-service capabilities with straightforward access to a personal banker, ensuring that clients receive quick responses and personalized assistance seamlessly. Among its many features are asynchronous messaging, video calls, voice communication, co-browsing options, and secure file sharing. The AI also aids employees by providing suggested responses, auto-tagging conversations, translating messages, and summarizing discussions for efficiency. Teams can effectively manage outreach efforts through role-based routing, organized queues, SMS notifications, push alerts, and proactive updates. Leadership is equipped with analytical tools that monitor discussion topics, assess sentiment, and track resolution times. Lynq offers seamless integration with digital banking systems and customer relationship management (CRM) platforms via APIs and webhooks. Security measures include compliance with SOC 2 standards, single-tenant hosting within the US, and robust encryption for data both in transit and at rest. Additionally, financial institutions can customize user experiences tailored to specific customer segments, branches, and business lines, ensuring a more personalized banking experience. This comprehensive approach not only strengthens relationships but also drives growth in the competitive banking landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Advantage Yes 
Bailbooks Yes 
Chargeback Defense Yes 
Elite mCommerce Yes 
Freedom Merchants Yes 
Lariat Collections Platform Yes 
Lightning Online POS Yes 
MANTL Yes 
Midigator Yes 
Milano Commerce Yes 
NMI Gateway Yes 
PredictSpring Yes 
ProcessOut Yes 
SOLVR Yes 
Sandbox Banking Yes 
ShopSite Yes 
SmartPOS by Petrosoft Yes 
Winpharm Yes 
onePOS Yes 

Integrations

Advantage No 
Bailbooks No 
Chargeback Defense No 
Elite mCommerce No 
Freedom Merchants No 
Lariat Collections Platform No 
Lightning Online POS No 
MANTL No 
Midigator No 
Milano Commerce No 
NMI Gateway No 
PredictSpring No 
ProcessOut No 
SOLVR No 
Sandbox Banking No 
ShopSite No 
SmartPOS by Petrosoft No 
Winpharm No 
onePOS No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

First Data

Founded

1971

Country

United States

Website

www.firstdata.com/en_br/products/financial-institutions-br.html

Vendor Details

Company Name

Agent IQ

Founded

2015

Country

United States

Website

www.agentiq.com

Product Features

Banking

ATM Management No 
Compliance Tracking No 
Corporate Banking No 
Credit Card Management No 
Credit Union No 
Investment Banking No 
Multi-Branch No 
Online Banking No 
Private Banking No 
Retail Banking No 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

Payment Processing

ACH Check Transactions No 
Bitcoin Compatible No 
Debit Card Support No 
Gift Card Management No 
Mobile Payments No 
Online Payments No 
POS Transactions No 
Receipt Printing No 
Recurring Billing No 
Signature Capture No 

Product Features

Banking

ATM Management No 
Compliance Tracking No 
Corporate Banking No 
Credit Card Management No 
Credit Union No 
Investment Banking No 
Multi-Branch No 
Online Banking No 
Private Banking No 
Retail Banking No 
Risk Management No 
Securities Management No 
Transaction Monitoring No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Alternatives

Alternatives

NexJ CRM Reviews

NexJ CRM

NexJ Systems Inc.
VeriBranch Reviews

VeriBranch

VeriPark