Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
In today's banking landscape, customers increasingly seek tailored and convenient services, prompting financial institutions to collaborate with First Data to enhance the value of each customer interaction. By utilizing First Data's user-friendly banking solutions, institutions can effectively meet their clients' desires for improved convenience, thanks to technology that streamlines every transaction while bolstering security. Strengthen customer relationships and identify fresh growth opportunities with our extensive range of solutions tailored for both merchant clients and consumers alike. Our innovative products enable financial institutions to provide a seamless, swift, secure, and intelligent electronic commerce experience. The journey to personalized banking starts here, where First Data offers a unified, comprehensive processing platform for all types of payment cards, loans, prepaid accounts, and commercial card products. Additionally, First Data’s OmniPay technology stands out as the preferred solution for cost-effective and efficient multi-currency, multi-country payment processing. With such diverse offerings, First Data ensures that financial institutions are well-equipped to thrive in a competitive market.
Description
Lynq by Agent IQ is an innovative relationship banking platform driven by AI that empowers financial institutions to enhance customer connections beyond traditional branch interactions. This platform merges immediate AI self-service capabilities with straightforward access to a personal banker, ensuring that clients receive quick responses and personalized assistance seamlessly. Among its many features are asynchronous messaging, video calls, voice communication, co-browsing options, and secure file sharing. The AI also aids employees by providing suggested responses, auto-tagging conversations, translating messages, and summarizing discussions for efficiency. Teams can effectively manage outreach efforts through role-based routing, organized queues, SMS notifications, push alerts, and proactive updates. Leadership is equipped with analytical tools that monitor discussion topics, assess sentiment, and track resolution times. Lynq offers seamless integration with digital banking systems and customer relationship management (CRM) platforms via APIs and webhooks. Security measures include compliance with SOC 2 standards, single-tenant hosting within the US, and robust encryption for data both in transit and at rest. Additionally, financial institutions can customize user experiences tailored to specific customer segments, branches, and business lines, ensuring a more personalized banking experience. This comprehensive approach not only strengthens relationships but also drives growth in the competitive banking landscape.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Advantage
Yes
Bailbooks
Yes
Chargeback Defense
Yes
Elite mCommerce
Yes
Freedom Merchants
Yes
Lariat Collections Platform
Yes
Lightning Online POS
Yes
MANTL
Yes
Midigator
Yes
Milano Commerce
Yes
Integrations
Advantage
No
Bailbooks
No
Chargeback Defense
No
Elite mCommerce
No
Freedom Merchants
No
Lariat Collections Platform
No
Lightning Online POS
No
MANTL
No
Midigator
No
Milano Commerce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
First Data
Founded
1971
Country
United States
Website
www.firstdata.com/en_br/products/financial-institutions-br.html
Vendor Details
Company Name
Agent IQ
Founded
2015
Country
United States
Website
www.agentiq.com
Product Features
Banking
ATM Management
No
Compliance Tracking
No
Corporate Banking
No
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No
Payment Processing
ACH Check Transactions
No
Bitcoin Compatible
No
Debit Card Support
No
Gift Card Management
No
Mobile Payments
No
Online Payments
No
POS Transactions
No
Receipt Printing
No
Recurring Billing
No
Signature Capture
No
Product Features
Banking
ATM Management
No
Compliance Tracking
No
Corporate Banking
No
Credit Card Management
No
Credit Union
No
Investment Banking
No
Multi-Branch
No
Online Banking
No
Private Banking
No
Retail Banking
No
Risk Management
No
Securities Management
No
Transaction Monitoring
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No