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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

In today's banking landscape, customers increasingly seek tailored and convenient services, prompting financial institutions to collaborate with First Data to enhance the value of each customer interaction. By utilizing First Data's user-friendly banking solutions, institutions can effectively meet their clients' desires for improved convenience, thanks to technology that streamlines every transaction while bolstering security. Strengthen customer relationships and identify fresh growth opportunities with our extensive range of solutions tailored for both merchant clients and consumers alike. Our innovative products enable financial institutions to provide a seamless, swift, secure, and intelligent electronic commerce experience. The journey to personalized banking starts here, where First Data offers a unified, comprehensive processing platform for all types of payment cards, loans, prepaid accounts, and commercial card products. Additionally, First Data’s OmniPay technology stands out as the preferred solution for cost-effective and efficient multi-currency, multi-country payment processing. With such diverse offerings, First Data ensures that financial institutions are well-equipped to thrive in a competitive market.

Description

Lynq by Agent IQ is an innovative relationship banking platform driven by AI that empowers financial institutions to enhance customer connections beyond traditional branch interactions. This platform merges immediate AI self-service capabilities with straightforward access to a personal banker, ensuring that clients receive quick responses and personalized assistance seamlessly. Among its many features are asynchronous messaging, video calls, voice communication, co-browsing options, and secure file sharing. The AI also aids employees by providing suggested responses, auto-tagging conversations, translating messages, and summarizing discussions for efficiency. Teams can effectively manage outreach efforts through role-based routing, organized queues, SMS notifications, push alerts, and proactive updates. Leadership is equipped with analytical tools that monitor discussion topics, assess sentiment, and track resolution times. Lynq offers seamless integration with digital banking systems and customer relationship management (CRM) platforms via APIs and webhooks. Security measures include compliance with SOC 2 standards, single-tenant hosting within the US, and robust encryption for data both in transit and at rest. Additionally, financial institutions can customize user experiences tailored to specific customer segments, branches, and business lines, ensuring a more personalized banking experience. This comprehensive approach not only strengthens relationships but also drives growth in the competitive banking landscape.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

APEXX
Advantage
Bailbooks
Chargeback Defense
Freedom Merchants
Lariat Collections Platform
Learning ExpressCE
MANTL
Midigator
Milano Commerce
Milano Spa
NMI Gateway
OnPrintShop
PAR Ordering
PredictSpring
ProcessOut
Sandbox Banking
SellersCommerce
SmartPOS by Petrosoft
Winpharm

Integrations

APEXX
Advantage
Bailbooks
Chargeback Defense
Freedom Merchants
Lariat Collections Platform
Learning ExpressCE
MANTL
Midigator
Milano Commerce
Milano Spa
NMI Gateway
OnPrintShop
PAR Ordering
PredictSpring
ProcessOut
Sandbox Banking
SellersCommerce
SmartPOS by Petrosoft
Winpharm

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

First Data

Founded

1971

Country

United States

Website

www.firstdata.com/en_br/products/financial-institutions-br.html

Vendor Details

Company Name

Agent IQ

Founded

2015

Country

United States

Website

www.agentiq.com

Product Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Payment Processing

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

Product Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

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