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Description
Fireside Federal serves as a robust constituent relationship management solution specifically tailored for Capitol Hill, equipping elected officials with tools to improve communication and foster engagement with their constituents. This platform boasts an automated mailroom powered by AI, which efficiently prioritizes incoming emails according to both content and urgency, while also offering suggested response templates to simplify the correspondence process. It retains comprehensive records of constituents, documenting all interactions and survey feedback, which allows for a complete understanding of each person's relationship with the office. Additionally, Fireside Federal features a user-friendly drag-and-drop editor for crafting newsletters, press releases, and SMS communications, along with audience targeting tools and mobile-friendly templates that enhance outreach effectiveness. Furthermore, the platform actively tracks remarks made by members during congressional hearings or floor sessions, ensuring that transcripts are uploaded within an hour, allowing staff to promptly access and reference important statements. By providing these innovative tools, Fireside Federal aims to strengthen the connection between elected officials and the communities they serve.
Description
In today's always-connected digital landscape, citizens increasingly expect to engage with their government in ways that suit their personal preferences. OneView provides a comprehensive service request management platform that streamlines the process of submitting service requests while serving as a central hub for all interactions between residents and local authorities. This user-centric solution allows residents to report and track their service requests efficiently. When a request is made, it is promptly directed to relevant local government officials for resolution, accompanied by automated notifications that keep residents updated throughout the process. As the government responds to evolving expectations from its constituents, it seeks innovative methods to digitize and disseminate information while delivering services through the devices that individuals utilize most frequently. Residents can easily request services or information online, report issues through a web portal, mobile application, email, or phone, and receive timely alerts about upcoming community events. Additionally, this system enhances the management of resident relationships by ensuring that users remain informed about their service requests, available programs, and local happenings. By embracing these modern solutions, governments can foster better communication and strengthen their connection with the community.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Fireside
Founded
2001
Country
United States
Website
www.fireside21.com/products/fireside-federal/
Vendor Details
Company Name
Granicus
Country
United States
Website
granicus.com/solution/govservice/oneview/