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features
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support

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Description

FireScope’s Service Performance Manager (SPM) effectively identifies and tracks your essential IT infrastructure and services, compiling valuable intelligence on both assets and service performance to ensure that your vital applications and services operate at their best. It enables you to keep a close eye on asset capacity and performance, helping to prevent any potential service interruptions. By aligning IT asset management with business goals, you can pinpoint risks and understand their implications for the business. Additionally, it provides comprehensive monitoring of network devices, performance metrics, and response times. The virtual FireScope Collector can be downloaded to monitor all assets by listening to network flows. You can monitor Operating Systems without agents or leverage FireScope’s efficient lightweight agents for enhanced functionality. Visualize service performance through both pre-configured and customizable dashboards, as well as Service Level Agreement (SLA) reports. Manage alerts related to performance and availability seamlessly, and enjoy straightforward integration with your Configuration Management Database (CMDB) and IT Service Management tools. This holistic approach ensures that you maintain a robust and responsive IT environment.

Description

ServSpark Monitor is a Windows application designed to oversee and automatically restore specified services on both servers and workstations. Administrators have the ability to select which services to monitor and can set parameters like check intervals, retry counts, and delays specific to each service; by default, these checks occur every 20 seconds. A tray-based interface displays the status of the services, while a background process ensures that services are monitored and restarted as necessary, complemented by a watchdog that keeps an eye on the application itself. Notifications can be sent via email through your SMTP server, SMS through a Twilio account, or via webhooks compatible with platforms such as Slack, Microsoft Teams, and Discord, among others. Designed with managed service providers and IT teams in mind, the software accommodates an unlimited number of monitored services per endpoint. Licenses require a one-time purchase and come with a year of updates and support, with options for renewal to maintain coverage. Additionally, customers can take advantage of a 14-day money-back guarantee for added peace of mind. This ensures that users can evaluate the software's effectiveness without any financial risk.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Discord No 
Microsoft Teams No 
Slack No 
Twilio No 

Integrations

Discord Yes 
Microsoft Teams Yes 
Slack Yes 
Twilio Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$279 one-time
One-time endpoint license pricing starts at $279 for 5 endpoints; higher endpoint tiers are available. Each endpoint license covers unlimited monitored services and includes one year of updates and support. A renewal is available for continued updates and support.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

FireScope

Founded

2006

Country

United States

Website

www.firescope.com/products/spm/

Vendor Details

Company Name

Wayne Systems

Website

servspark.app

Product Features

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

IT Infrastructure Monitoring

Alerts / Notifications No 
Application Monitoring No 
Bandwidth Monitoring No 
Capacity Planning No 
Configuration Change Management No 
Data Movement Monitoring No 
Health Monitoring No 
Multi-Platform Support No 
Performance Monitoring No 
Point-in-Time Visibility No 
Reporting / Analytics No 
Virtual Machine Monitoring No 

Network Monitoring

Bandwidth Monitoring No 
Baseline Manager No 
Diagnostic Tools No 
IP Address Monitoring No 
Internet Usage Monitoring No 
Real Time Analytics No 
Resource Management No 
SLA Monitoring No 
Server Monitoring No 
Uptime Monitoring No 
Web Traffic Reporting No 

Product Features

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