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Description

Fidelis Halo, a SaaS-based cloud security platform, automates cloud computing security controls. It also provides compliance across containers, servers, and IaaS within any public, private or hybrid cloud environment. Halo's extensive automation capabilities allow for faster workflows between InfoSec (DevOps) and Halo with over 20,000 pre-configured policies and more than 150 policy templates. These templates cover standards like PCI, CIS and HIPAA. The comprehensive, bidirectional Halo API, SDK, and toolkit automate security and compliance controls in your DevOps toolchain. This allows you to identify and correct critical vulnerabilities before they go into production. Free Halo Cloud Secure edition includes full access to the Halo Cloud Secure CSPM Service for up to 10 cloud service account across any mix of AWS and Azure. Get started now to automate your cloud security journey!

Description

Experts provide a truly unlimited service desk. All-inclusive cloud platform that connects your entire organization. It is designed to streamline workflows. Transform old ways of working into modern, intuitive workflows that empower teams to provide excellent service to customers. Standardize your processes and gain valuable insights to align IT with the business needs. You can make your business more cost-effective by having unlimited assets, customers, customers, reports and mailboxes. All modules are included as standard so you can scale your business efficiently. Halo Service Desk is trusted by customers from many sectors worldwide. We have 25 years of industry experience and work with our clients to make it a success. Halo Service Desk is an all-inclusive platform that streamlines your workflows. It's easy to customize and use.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Azure Yes 
Slack Yes 
3CX No 
Act! No 
Archer Yes 
Cisco Webex No 
Digital.ai Continuum No 
Git Yes 
Google Compute Engine Yes 
IBM Apptio Yes 
Jira Service Management No 
Microsoft 365 No 
N-able MSP Manager No 
Okta Yes 
OpenText Enterprise Security Manager Yes 
Ping Identity Yes 
QuickBooks Online No 
Skype No 
Sumo Logic Yes 

Integrations

Microsoft Azure Yes 
Slack Yes 
3CX Yes 
Act! Yes 
Archer No 
Cisco Webex Yes 
Digital.ai Continuum Yes 
Git No 
Google Compute Engine No 
IBM Apptio No 
Jira Service Management Yes 
Microsoft 365 Yes 
N-able MSP Manager Yes 
Okta No 
OpenText Enterprise Security Manager No 
Ping Identity No 
QuickBooks Online Yes 
Skype Yes 
Sumo Logic No 

Pricing Details

Free
Free full-featured Cloud Secure CSPM service for up to 10 IaaS accounts across any mix of supported cloud service providers. Includes one API key.

Free 15-day trial of the complete Halo platform and its add-on services for those considering Halo Essentials or Enterprise.
Free Trial Yes 
Free Version Yes 

Pricing Details

$55.00 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Fidelis Security

Founded

2002

Country

United States

Website

fidelissecurity.com/platforms/fidelis-halo/

Vendor Details

Company Name

Halo Service Solutions

Founded

1994

Country

United Kingdom

Website

haloservicedesk.com

Product Features

Application Security

Analytics / Reporting No 
Open Source Component Monitoring No 
Source Code Analysis No 
Third-Party Tools Integration Yes 
Training Resources No 
Vulnerability Detection Yes 
Vulnerability Remediation Yes 

Audit

Alerts / Notifications Yes 
Audit Planning No 
Compliance Management Yes 
Dashboard Yes 
Exceptions Management No 
Forms Management No 
Issue Management Yes 
Mobile Access No 
Multi-Year Planning No 
Risk Assessment No 
Workflow Management No 

Cloud Security

Antivirus No 
Application Security Yes 
Behavioral Analytics Yes 
Encryption No 
Endpoint Management No 
Incident Management No 
Intrusion Detection System Yes 
Threat Intelligence Yes 
Two-Factor Authentication Yes 
Vulnerability Management Yes 

Cloud Workload Protection

Anomaly Detection No 
Asset Discovery No 
Cloud Gap Analysis No 
Cloud Registry No 
Data Loss Prevention (DLP) No 
Data Security No 
Governance No 
Logging & Reporting No 
Machine Learning No 
Security Audit No 
Workload Diversity No 

Container Security

Access Roles / Permissions No 
Application Performance Tracking No 
Centralized Policy Management Yes 
Container Stack Scanning Yes 
Image Vulnerability Detection Yes 
Reporting No 
Testing No 
View Container Metadata Yes 

Vulnerability Management

Asset Discovery Yes 
Asset Tagging No 
Network Scanning Yes 
Patch Management No 
Policy Management Yes 
Prioritization Yes 
Risk Management No 
Vulnerability Assessment Yes 
Web Scanning No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Issue Tracking

Assignment Management Yes 
Dashboard Yes 
Escalation Management Yes 
Issue Auditing Yes 
Issue Scheduling Yes 
Knowledge Base Yes 
Project Management Yes 
Recurring Issues Yes 
Scheduling Yes 
Task Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

Service Desk

CMDB Yes 
Change Management Yes 
IT Asset Management Yes 
Incident Management Yes 
Knowledge Base Yes 
Mobile Access Yes 
Procurement Management Yes 
Remote Control Yes 
SLA Management Yes 
Self Service Portal Yes 

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