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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

FeedbackRobot is an AI-driven customer feedback solution available around the clock, focused on enhancing customer loyalty and managing brand reputation. This innovative platform seamlessly integrates specialized "Skills" with various business systems such as Shopify, conventional CRMs, manual spreadsheets, and physical QR codes to automatically gather reviews and oversee the complete response process. By pinpointing high-quality feedback, FeedbackRobot not only creates engaging social media visuals effortlessly but also formulates professional responses to negative reviews, safeguarding your brand image and ensuring that customer voices are acknowledged at any hour of the day. Additionally, this comprehensive service empowers businesses to stay proactive in addressing customer concerns and fosters a stronger relationship with their audience.

Description

Our AI technology helps you analyze and categorize customer feedback from various sources such as support tickets, online reviews, call recordings, and surveys, enabling you to gain a clearer understanding of your natural language data. Customers provide a wealth of qualitative insights through multiple channels, including surveys, emails, chat interactions, and phone conversations. They commonly address inquiries about potential purchases or express intentions to return products. By leveraging Machine Learning, we can interpret the nuances associated with Churn and Retention. This allows you to swiftly pinpoint the characteristics, products, and types of feedback that are most strongly linked to Customer Retention and Churn, ultimately leading to more informed business decisions. Understanding these patterns can significantly enhance your ability to improve customer satisfaction and loyalty.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Aircall No 
Asana No 
Delighted No 
Intercom No 
Jira No 
Kustomer No 
Salesforce No 
Shopify Yes 
X (Twitter) No 
Zendesk No 

Integrations

Aircall Yes 
Asana Yes 
Delighted Yes 
Intercom Yes 
Jira Yes 
Kustomer Yes 
Salesforce Yes 
Shopify No 
X (Twitter) Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$249 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

FeedbackRobot

Founded

2010

Country

United States

Website

www.feedbackrobot.com

Vendor Details

Company Name

SupporTrends

Website

supportrends.com

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Alternatives

BeHeard Reviews

BeHeard

BeHeard Labs