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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Featured serves as a platform that connects specialized experts with publishers to generate Q&A content, setting itself apart from HARO by utilizing collaborations with OpenAI and Google to filter inquiries and assess responses. This approach ensures that experts only receive questions aligned with their specific areas of knowledge, thereby enhancing their chances of being included and highlighted in various articles. On the flip side, publishers benefit from Featured's thorough vetting process, which identifies top experts, curates the most impactful quotes, and streamlines the content creation process, allowing for the easy submission of questions to obtain high-quality material. Notable features include the ability to respond to questions that pertain directly to your expertise, increasing your visibility in published articles, and a tracking system to monitor the status of your responses, indicating whether they have been selected for future publication. This innovative method not only enhances collaboration between experts and publishers but also ensures that the content produced is both relevant and authoritative.

Description

Enhance the experience for your customers by engaging with them through Messenger, which is conveniently integrated into your product. Establish a knowledge base to assist with common inquiries, ensuring users can access support without leaving your application. Your support team can communicate with users through a specialized inbox, allowing for efficient conversation management where chats can be prioritized or assigned to specific team members. You have access to comprehensive details of each interaction with a user, further improving support quality. Additionally, by linking the knowledge base directly with Messenger, customers can find solutions to their queries independently, potentially reducing the need to reach out to your support team. Sobel also offers the unique feature of automatically translating articles into various languages, allowing you to select the desired language during the editing process. Primarily aimed at small teams and their products, Sobel strives to provide a user-friendly and cost-effective customer support solution that fosters better communication and satisfaction. Ultimately, this approach not only streamlines customer interactions but also empowers users with the information they need at their fingertips.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Facebook Messenger No 

Integrations

Facebook Messenger Yes 

Pricing Details

$99 / month
Free Trial No 
Free Version Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Featured

Founded

2022

Country

United States

Website

featured.com

Vendor Details

Company Name

Sobel

Country

United States

Website

sobel.app/

Product Features

Public Relations

Article Author Database No 
Auto-Update Media Lists No 
Campaign Management No 
Clippings Management No 
Communications Calendar No 
Contact Management No 
Digital Asset Management No 
Direct Mail Management No 
Email Distribution No 
Press Monitoring No 
Press Release Builder No 

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Alternatives

Alternatives