Compare FastTrack Helpdesk vs. Servicetrac vs. Trackplan

Overseeing all essential processes entails the swift capturing and dispatching of reactive calls to the designated service provider, alongside the automated assignment of planned preventive maintenance tasks via print or email to both internal and external contractors. This system is accessible through Windows, Web, and Mobile applications. Additionally, it manages resources and expenses, which encompass labor, components, pricing schedules, and various other items. The incorporation of Business Intelligence tools enables thorough analysis to identify both effective and challenging areas within operations. Key functionalities include Asset Tracking, Work Invoicing, and Labour Management, among others, ensuring a comprehensive approach to operational efficiency.

Servicetrac empowers service contractors across the cleaning, security, and facilities management industries to fulfill their commitments to clients effectively. By managing everything from tasks and incidents to tours and patrols, as well as assessing the quality of services rendered, Servicetrac enhances performance, minimizes costs and risks, and boosts customer satisfaction. With its centralized platform, users gain improved oversight of field operations and team activities, complemented by service-level insights that inform strategic decisions and help meet Service Level Agreements (SLAs). Additionally, Servicetrac captures data in real-time, providing alerts for critical updates, which enables proactive, data-informed decision-making to mitigate risks and ensure high-quality customer service. Furthermore, the system promotes SLA compliance and effective service delivery by allowing mobile audits and inspections at client locations, while aggregating essential data to a central hub for streamlined management. This comprehensive approach not only enhances operational efficiency but also empowers contractors to build stronger relationships with their customers.

Utilizing computer-aided facility management, our facilities management software provides essential tools for managing, scheduling, and overseeing both reactive and planned preventative maintenance along with asset management. Entirely web-based, it includes three mobile applications designed for ease of use. While the primary application offers extensive features, the mobile apps focus on user-friendly simplicity, making it a cost-effective alternative to more expensive solutions. You can quickly create jobs from any device and monitor the status of other jobs initiated simultaneously. The software allows for detailed job control, capturing essential information such as job types, notes, quotes, and relevant documents. With a convenient drag-and-drop calendar, you can assign and schedule tasks seamlessly across your team. Trackplan’s CAFM software is an invaluable resource, allowing users to automate recurring jobs to maintain compliance with industry regulations. Additionally, you can establish numerous locations within each site to ensure comprehensive coverage of your estate. Notification settings can be customized, allowing users to receive alerts for significant system events, such as when a new job is assigned to them, which enhances communication and efficiency within the team. Overall, this software revolutionizes facility management, making it easier than ever to maintain oversight and control over various tasks and assets.