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Description
An analytics and reporting software suite that displays custom reports on your factory's SPC quality, OEE/production data. This allows you to see the "big picture" of your enterprise from any location. You can connect your entire enterprise to run custom reports from any machine, any plant, or the whole company. You can view any aspect of your plant using a variety filters. You can manage workstations, control processes and calibrate sensors from any computer or smartphone anywhere in the world. To ensure that a unit or part is ready for the next stage, you can set routing and quality events. You can send custom alerts from any machine or plant to your phone or inbox, so you can view them wherever you are. You can see the performance and quality of your operation in real time to ensure you are on track. View the entire history and progression of every part of your operation, including errors and mistakes.
Description
Miuros transforms your data into practical insights using AI-driven analytics, quality assurance, and automation tailored for expanding customer service teams across the globe. With a treasure trove of customer service data at your disposal, we are here to help you extract its full potential. The Miuros Intelligence Suite enables you to quickly address complex inquiries, enhance customer experiences, and boost operational efficiency. Our adaptable dashboards empower managers to make informed, fair decisions independently based on data. Additionally, our quality assurance solution focuses on providing agents with opportunities for growth and improvement. For more established customer service teams, we offer an AI-powered assistant that leverages machine learning to handle repetitive tasks, allowing your team to focus on higher-level issues. Furthermore, our customer service data suite seamlessly integrates with platforms like Zendesk, Freshdesk, Salesforce Service Cloud, and Help Scout, ensuring you have comprehensive oversight of your customer service processes. We will handle the setup of your customer service data suite, eliminating the need for your IT department's involvement, so you can focus on what truly matters—enhancing service quality and customer satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Dixa
No
FSWorks
Yes
Freshdesk
No
Help Scout
No
Helpshift
No
Intercom
No
Salesforce Agentforce Service
No
Zendesk
No
Integrations
Dixa
Yes
FSWorks
No
Freshdesk
Yes
Help Scout
Yes
Helpshift
Yes
Intercom
Yes
Salesforce Agentforce Service
Yes
Zendesk
Yes
Pricing Details
Pricing is by Seat per specific installations
Free Trial
Yes
Free Version
No
Pricing Details
€20 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Symbrium
Founded
1978
Country
United States
Website
factorysystems.net/fsnet/#hello
Vendor Details
Company Name
Miuros
Founded
2016
Country
France
Website
miuros.com
Product Features
Data Analysis
Data Discovery
Yes
Data Visualization
Yes
High Volume Processing
Yes
Predictive Analytics
Yes
Regression Analysis
Yes
Sentiment Analysis
Yes
Statistical Modeling
Yes
Text Analytics
Yes
Data Entry
Abbreviation Detection
Yes
Data Capture and Transfer
Yes
Data Cleansing
Yes
Data Entry Verification
Yes
Data Search Flexibility
Yes
Duplicate Detection
Yes
Flexible Search
Yes
Image Entry
Yes
Library Conversion
No
Mis-Keyed Variation Detection
Yes
Phonetic Variation Detection
Yes
Data Extraction
Disparate Data Collection
Yes
Document Extraction
Yes
Email Address Extraction
No
IP Address Extraction
Yes
Image Extraction
No
Phone Number Extraction
No
Pricing Extraction
No
Web Data Extraction
Yes
Data Mining
Data Extraction
Yes
Data Visualization
Yes
Fraud Detection
No
Linked Data Management
Yes
Machine Learning
No
Predictive Modeling
No
Semantic Search
No
Statistical Analysis
Yes
Text Mining
No
Data Visualization
Analytics
Yes
Content Management
Yes
Dashboard Creation
Yes
Filtered Views
Yes
OLAP
No
Relational Display
Yes
Simulation Models
Yes
Visual Discovery
Yes
Product Features
Data Analysis
Data Discovery
No
Data Visualization
Yes
High Volume Processing
No
Predictive Analytics
Yes
Regression Analysis
No
Sentiment Analysis
No
Statistical Modeling
No
Text Analytics
Yes
