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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

FRM offers a new user experience with powerful new features that improve security, streamline activity, and maximize ease-of-use. Reduce the time it takes to sell and increase the quality of your franchisees. Make sure everyone has access to the right information at the right time. Analyze and organize everything, from construction to training and onboarding. Get insight into project timelines to achieve quality results. Your franchisees and your teams can work together to complete projects. You should organize and analyze everything, from construction to training and onboarding. To ensure sustainable growth, maintain brand standards. Franchisees will receive immediate results from audits of mobile and tablet devices. Your franchisees can focus on running their business by quickly addressing any problems. Send your concerns and requests directly to the right team. Your franchisees can focus on running their businesses by quickly addressing problems.

Description

Market Force has developed the KnowledgeForce® platform, a cutting-edge technology designed to gather, integrate, and visualize customer experience (CX) data effectively. This platform harnesses advanced big data technologies to aggregate customer experience information from various sources, including those collected by Market Force, third-party vendors, or directly from your own data. With KnowledgeForce, executives, managers, franchise owners, and on-site operators have the capability to delve into specific geographic details and pinpoint areas needing improvement, allowing for swift corrective actions. The platform is tailored to display data according to user roles, enabling stakeholders to access enterprise-wide insights while also drilling down to site-specific information seamlessly. Store managers and franchisees can monitor performance metrics relevant to their specific locations and make comparisons with regional or corporate benchmarks. Additionally, KnowledgeForce offers over 50 standardized reports that can be customized for either online access or automated distribution. This flexibility ensures that all users have the information they need to drive enhancements in customer experiences across the board.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

FRM Solutions

Founded

2010

Country

United States

Website

www.frmsolutions.com

Vendor Details

Company Name

Market Force

Founded

2005

Country

United States

Website

www.marketforce.com

Product Features

Franchise Management

Appointment Scheduling Yes 
Automatic Re-ordering Yes 
CRM Yes 
Commission Management Yes 
Construction Tracker Yes 
Contract Management & Signature Yes 
Franchise Intranet Yes 
Job Scheduling Yes 
LMS / Training Yes 
Marketing Yes 
Onboarding Yes 
Online Store Yes 
Reputation Management No 
Website Manager Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Data Visualization

Analytics No 
Content Management No 
Dashboard Creation No 
Filtered Views No 
OLAP No 
Relational Display No 
Simulation Models No 
Visual Discovery No 

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