Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
FRM offers a new user experience with powerful new features that improve security, streamline activity, and maximize ease-of-use. Reduce the time it takes to sell and increase the quality of your franchisees. Make sure everyone has access to the right information at the right time. Analyze and organize everything, from construction to training and onboarding. Get insight into project timelines to achieve quality results. Your franchisees and your teams can work together to complete projects. You should organize and analyze everything, from construction to training and onboarding. To ensure sustainable growth, maintain brand standards. Franchisees will receive immediate results from audits of mobile and tablet devices. Your franchisees can focus on running their business by quickly addressing any problems. Send your concerns and requests directly to the right team. Your franchisees can focus on running their businesses by quickly addressing problems.
Description
Market Force has developed the KnowledgeForce® platform, a cutting-edge technology designed to gather, integrate, and visualize customer experience (CX) data effectively. This platform harnesses advanced big data technologies to aggregate customer experience information from various sources, including those collected by Market Force, third-party vendors, or directly from your own data. With KnowledgeForce, executives, managers, franchise owners, and on-site operators have the capability to delve into specific geographic details and pinpoint areas needing improvement, allowing for swift corrective actions. The platform is tailored to display data according to user roles, enabling stakeholders to access enterprise-wide insights while also drilling down to site-specific information seamlessly. Store managers and franchisees can monitor performance metrics relevant to their specific locations and make comparisons with regional or corporate benchmarks. Additionally, KnowledgeForce offers over 50 standardized reports that can be customized for either online access or automated distribution. This flexibility ensures that all users have the information they need to drive enhancements in customer experiences across the board.
API Access
Has API
Yes
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
FRM Solutions
Founded
2010
Country
United States
Website
www.frmsolutions.com
Vendor Details
Company Name
Market Force
Founded
2005
Country
United States
Website
www.marketforce.com
Product Features
Franchise Management
Appointment Scheduling
Yes
Automatic Re-ordering
Yes
CRM
Yes
Commission Management
Yes
Construction Tracker
Yes
Contract Management & Signature
Yes
Franchise Intranet
Yes
Job Scheduling
Yes
LMS / Training
Yes
Marketing
Yes
Onboarding
Yes
Online Store
Yes
Reputation Management
No
Website Manager
Yes
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Data Visualization
Analytics
No
Content Management
No
Dashboard Creation
No
Filtered Views
No
OLAP
No
Relational Display
No
Simulation Models
No
Visual Discovery
No