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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

An advanced system and online platform designed for clients to oversee their foreign exchange (FX) payments and trading activities. The current landscape of foreign exchange is intensely competitive, compelling banks to provide optimal FX payment solutions and trading experiences to their corporate clientele, while also effectively managing FX risk and optimizing processing to sustain and expand their customer base. Elevate the FX experience for your clients with features such as real-time trading, payment processing, and risk management tools. FIS® Global FX stands out as a comprehensive FX solution that includes an external portal, allowing customers and their associated entities, such as branches and online channels, to efficiently handle their FX trades. This platform seamlessly integrates with central treasury operations, core banking solutions, and liquidity management systems to minimize risk, enhance communication, and boost overall operational efficiency. Additionally, it enables the provision of FX trading and payments to various customers and branches, with customizable views and permissions tailored for each individual client, ensuring a personalized and effective user experience. By adopting this innovative system, banks can significantly improve their service offerings in the dynamic FX market.

Description

WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Infinant Interlace Platform Yes 

Integrations

Infinant Interlace Platform No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

FIS

Founded

1968

Country

United States

Website

www.fisglobal.com/products/global-fx

Vendor Details

Company Name

Auriga

Country

United States

Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Product Features

Currency Exchange

Analytical Reporting No 
Client Management No 
Custom Account Statements No 
Data Backup Scheduling No 
For Money Exchanges No 
Margin Management No 
Market Data Access No 
Position Management No 
Real Time Currency Quotes No 
Real Time Tracking No 
Transaction Management No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

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