Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Your Mobile Banking Platform is designed for seamless expansion as required. With FINANTEQ’s array of products and components—such as SuperWallet, Pocket Branch, Mobile Token, and Smartwatch Starter Kit—you can provide a comprehensive mobile experience tailored for your customers. We pride ourselves on offering an all-encompassing solution, beginning with consulting and UX Design and culminating in the deployment of your application on the App Store and Google Play. Discover the data-driven no-code platform that enables rapid enhancements to digital banking within hours. Pocket Branch serves as an innovative communication channel for banks, allowing your customers to engage in banking through video, audio, or text chat. The platform is optimized for both Mobile and Web experiences, ensuring accessibility across devices. SuperWallet encompasses a suite of lifestyle management services hosted in the cloud, transforming your existing mobile banking app into a more interactive hub by providing access to a wide range of m-commerce services without the need for multiple separate applications. This integration not only enhances customer engagement but also streamlines their banking experience in a modern and efficient manner.
Description
WWS Customer Management is a comprehensive solution aimed at equipping banks with the necessary technology to bolster and refine the role of their branches in fostering customer relationships and loyalty. Achieving this objective involves creating a more engaging in-branch experience through tailored interactions, whether via self-service kiosks or with staff members. From the instant visitors, including both customers and potential clients, enter the branch, they receive unwavering attention, which significantly boosts customer satisfaction and retention rates. In the banking sector, branches encounter a myriad of challenges as they strive to reduce operational expenses while enhancing their engagement with customers to be more effective and efficient. This need arises during a period when customers are increasingly selective and demand a cohesive, fluid omnichannel experience. The WWS Customer Management solution serves as a strategic approach to tackle these issues by improving how branches welcome and assist visitors, ultimately leading to a more personalized banking experience. By focusing on these enhancements, the solution not only addresses current challenges but also positions branches to better adapt to the evolving expectations of their clientele.
API Access
Has API
No
API Access
Has API
No
Integrations
Apple Pay
No
Google Pay
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
FINANTEQ
Founded
2015
Country
Poland
Website
finanteq.com
Vendor Details
Company Name
Auriga
Country
United States
Website
www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/
Product Features
Mobile Banking
Bill Payment
Yes
Biometric
Yes
Cash Management
Yes
Chat / Messaging
Yes
Cross Selling Functionality
Yes
Digital Wallet
Yes
P2P Payments
Yes
Remote Deposit
Yes
SMS Banking
Yes
Transaction Monitoring
Yes
Voice Banking
Yes
Product Features
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No