Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Service Watch provides Digital Experience Monitoring (DEM), for apps, services, as well as the networks they depend on. IT can have complete visibility and increase employee productivity by combining passive and active monitoring in one holistic solution. You can troubleshoot network performance and detect outages.
Description
TrueDEM, developed by panagenda, serves as a specialized Digital Experience Monitoring (DEM) tool tailored for Microsoft 365 ecosystems. This solution empowers IT departments with comprehensive insights into the actual user experiences across various Microsoft applications such as Teams, Outlook, SharePoint, and OneDrive, by linking network performance, device health metrics (including CPU, memory, and disk usage), Wi-Fi quality, and the operational status of Microsoft 365 services into a unified and actionable dashboard. By identifying issues like poor call quality in Teams, delays in application loading, and subpar network conditions before they escalate into help desk requests, TrueDEM allows IT teams to address problems using concrete root-cause analysis rather than relying on speculation. Moreover, it facilitates both agent-based endpoint monitoring and collects data from synthetic and real-user telemetry, enabling it to track trends and anomalies week over week, while also providing detailed reports on adoption rates, engagement levels, and experience benchmarks across various sites, departments, or the entire organization. Ultimately, TrueDEM enhances the overall digital experience by ensuring that IT teams are equipped with the necessary tools to monitor and optimize user interactions within the Microsoft 365 framework.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Dell APEX AIOps
Yes
Microsoft OneDrive
No
Microsoft Outlook
No
Microsoft SharePoint
No
Microsoft Teams
No
PagerDuty
Yes
ServiceNow
Yes
Slack
Yes
Splunk APM
Yes
Integrations
Dell APEX AIOps
No
Microsoft OneDrive
Yes
Microsoft Outlook
Yes
Microsoft SharePoint
Yes
Microsoft Teams
Yes
PagerDuty
No
ServiceNow
No
Slack
No
Splunk APM
No
Pricing Details
$100/month/sensor
Most applications need a single credit
Buy what you need and expand anytime
Volume and bundle discounts are available
Multiple support plan options
Buy what you need and expand anytime
Volume and bundle discounts are available
Multiple support plan options
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Exoprise
Website
www.exoprise.com
Vendor Details
Company Name
panagenda GmbH
Founded
2007
Country
Germany
Website
www.panagenda.com
Product Features
Network Monitoring
Bandwidth Monitoring
Yes
Baseline Manager
Yes
Diagnostic Tools
Yes
IP Address Monitoring
No
Internet Usage Monitoring
Yes
Real Time Analytics
Yes
Resource Management
Yes
SLA Monitoring
Yes
Server Monitoring
Yes
Uptime Monitoring
Yes
Web Traffic Reporting
Yes
Website Monitoring
Availability Testing
Yes
Event Logs
Yes
Event-Based Notifications
Yes
FTP Monitoring
Yes
Mail Server Monitoring
Yes
Maintenance Scheduling
No
Performance Metrics
Yes
Real Time Monitoring
Yes
Transaction Monitoring
Yes
Uptime Reporting
Yes