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Description
Excelerated® is a cloud-based platform developed by Cambria to satisfy the demand for personalized talent management and development solutions. This innovative platform was meticulously crafted as a cohesive suite of online coaching, development, and assessment tools aimed at assisting organizations in establishing and expanding their professional development programs. The platform's design enables Cambria to deliver highly customized experiences for clients who seek more than standard solutions, allowing their processes to function exactly as needed. Excelerated consists of a range of configurable components that can be seamlessly integrated into a client portal, addressing specific requirements without the necessity for custom coding or ongoing maintenance. Our team collaborates with clients to identify their distinct development requirements and tailor Excelerated accordingly, achieving this in as little as four weeks and at a significantly lower cost compared to bespoke software solutions. This flexibility not only enhances user satisfaction but also ensures that organizations can adapt quickly to evolving needs.
Description
Companies recognize the necessity of enhancing customer experience to remain competitive, yet many struggle to make meaningful progress. While customer satisfaction ratings may increase, revenue often declines—what's the reason behind this paradox? Relying on outdated methods such as collecting feedback and using monitoring tools can lead to misplaced priorities. To address this issue, we developed InMoment, which aims to revolutionize the Experience Improvement (XI) movement, fundamentally altering how organizations engage with their business strategies. Our approach melds innovative technology with extensive human expertise to empower organizations to develop impactful and lucrative programs that elevate experiences at the crucial intersection of customer, employee, and business demands. Experiences are inherently personal, emotional, and ever-changing, making it challenging to determine where to direct efforts—a task that is vital for achieving success. By identifying and prioritizing the key emotional touchpoints, businesses can foster deeper connections with their most valued customers and drive sustainable growth. This strategic focus on high-impact moments is essential for maximizing both customer loyalty and overall business performance.
API Access
Has API
API Access
Has API
Integrations
Alterna CX
Booking.com
Facebook
Foursquare
Google Business Profile
Hg Mercury CRM
Instagram
Lexer
Marketo
Meltano
Integrations
Alterna CX
Booking.com
Facebook
Foursquare
Google Business Profile
Hg Mercury CRM
Instagram
Lexer
Marketo
Meltano
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cambria Consulting
Founded
1985
Country
United States
Website
www.cambriaconsulting.com/technology/
Vendor Details
Company Name
InMoment
Founded
2002
Country
United States
Website
inmoment.com
Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Mentoring
Action Item Tracking
Appointment Scheduling
Billing & Invoicing
Client Management
Course Management
Goal Management
Mentor Matching
Program Management
Progress Tracking
Product Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Market Research
Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management