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Description
Unlock the full capabilities of your workforce by leveraging top-tier collaboration tools from Microsoft and Cisco, seamlessly integrated with Evolve IP’s award-winning enterprise voice and communication services. Our customized Purpose-Built® solution is designed specifically for your organization, significantly enhancing employee productivity and fostering greater operational efficiency. With Evolve IP Desktop Services, including DaaS, RMM, ITaaS, and more, your team can work remotely while IT teams effortlessly manage, secure, and update devices and applications for all employees. Elevate your customer service experience with Evolve IP's renowned omnichannel contact center solution, which has been recognized in Gartner’s CCaaS Magic Quadrant for three consecutive years, boasting the highest client recommendation score among all evaluated vendors. This tailored communications and contact center platform will be uniquely crafted to meet the specific needs of your business, ensuring a seamless and effective communication experience. By choosing Evolve IP, you're not just investing in technology; you're enhancing the overall performance and satisfaction of your entire organization.
Description
Our comprehensive portfolio of unified communication and collaboration (UCC), solutions will help you grow your business, increase productivity, and maximize efficiency all at once. They seamlessly integrate with existing systems and transform your user experience. Our unified communication solutions make it easy to connect, communicate, and collaborate with customers and employees worldwide via video, web, or audio conferencing. With Tata Communications' unified communication services, you can dramatically improve customer experience and loyalty. Unifying conferencing and leveraging Global SIP Trunk for IP telephony, and improving efficiency across your business will help you to improve productivity and reduce telephony costs.
API Access
Has API
No
API Access
Has API
No
Integrations
Act!
Yes
Agent3
No
Axon Data Governance
No
Ayla IoT Platform
No
Cisco Kinetic
No
Cisco Prime Network
No
FADEL ARC
No
GoldMine CRM
Yes
IBM Cloud Direct Link
No
Io-Tahoe
No
Integrations
Act!
No
Agent3
Yes
Axon Data Governance
Yes
Ayla IoT Platform
Yes
Cisco Kinetic
Yes
Cisco Prime Network
Yes
FADEL ARC
Yes
GoldMine CRM
No
IBM Cloud Direct Link
Yes
Io-Tahoe
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Evolve IP
Founded
2011
Country
United States
Website
www.evolveip.net
Vendor Details
Company Name
Tata Communications
Founded
1986
Country
India
Website
www.tatacommunications.com
Product Features
Business Phone Systems
Call Logging
No
Call Monitoring
No
Call Recording
No
Call Routing
No
Employee Directory
No
IVR / Voice Recognition
No
Mobile Access
No
Virtual Call Center
No
Web Conferencing
No
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
No
Unified Communications
No
Voice Quality Enhancement
No
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Desktop as a Service (DaaS)
Admin Console
No
Application Management
No
BYOL Management
No
Backup & Recovery
No
Cloud Encryption
No
Device Management
No
File Management
No
GPU Virtualization
No
Multi-Factor Authentication
No
Policy Management
No
Single Sign On
No
User Provisioning
No
Unified Communications
Audio / Video Conferencing
No
Calendar Management
No
Call Recording
No
Call Routing
No
Chat / Messaging
No
Fax Management
No
File Sharing
No
Mobile Access
No
Multi-User Collaboration
No
Voice Mail
No
Virtual Desktop (VDI)
Desktop-as-a-Service
No
Load Balancing
No
Multi-Device Support
No
Multi-Factor Authentication
No
Permissions / Access Controls
No
Self Service Portal
No
Third Party Integration
No
Product Features
Business VoIP
Call Parking
No
Call Recording
No
Contact Management
No
Encryption
No
IVR / Voice Recognition
No
Ring Groups
No
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
No
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
SD-WAN
Application Delivery Control
No
Centralized Orchestration
No
Dynamic Path Selection
No
Multi-Cloud Management
No
Policy-based Management
No
VPN
No
WAN Optimization
No
Zero-Touch Provisioning
No
SIP Trunk
Automatic Fail-over Routing
No
Call Data Records
No
Caller ID
No
Disaster Recovery
No
International Numbers
No
Multiple DID Options
No
PSTN Forwarding
No
Toll-Free Numbers
No
e911
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
Yes
Voice & Data Integration
No
