Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
In today's landscape, enhancing both customer and employee experiences has emerged as a central focus for strategic initiatives. Consequently, leveraging the appropriate technological tools becomes essential for addressing the concerns of customers and employees in a prompt and effective manner. A chatbot, whether rule-based or powered by artificial intelligence, serves as an advanced conversational agent that mimics human dialogue through digital messaging, enabling real conversations for various objectives like information retrieval and action execution. Rule-based chatbots deliver automated responses that adhere to predefined rules, making them ideally suited for streamlining notification processes through straightforward exchanges of information and requests. Conversely, AI-supported chatbots offer tailored messaging informed by data and insights gathered from multiple systems and channels, thus enhancing resource management and process efficiencies while delivering a more personalized interaction experience. As businesses increasingly recognize the value of such technologies, the adoption of chatbots continues to rise, revolutionizing the way organizations engage with their stakeholders.
Description
NexStep Digital is an around-the-clock Bengali AI chatbot designed specifically for small businesses and online sellers in Bangladesh that operate via Facebook Pages. It promptly responds to customer inquiries and comments in fluent Bengali, addressing common questions related to pricing, shipping fees, and product availability within moments. Once a customer is prepared to place an order, the chatbot efficiently gathers essential information such as the customer's name, delivery address, and phone number, and consolidates the order details into a complimentary dashboard. This tool not only assists sellers in managing customer interactions but also enables them to secure orders outside of typical business hours, enhancing their operational efficiency. By streamlining communication, it allows businesses to focus on growth while ensuring customer satisfaction at all times.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Facebook
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
500 BDT/month
A 7-day free trial is followed by a subscription at 500 BDT per month.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Etiya
Founded
2004
Country
Holland
Website
www.etiya.com/en/products/chatbot
Vendor Details
Company Name
NexStep Digital
Country
Bangladesh
Website
nexstepdigital.online
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No