Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
For any organization aiming for success, fostering outstanding customer relationships is essential, and the initial step in this process is embracing a straightforward strategy for customer relationship management (CRM). CRM encompasses all the tactics, methodologies, and technologies utilized by companies to oversee their communications with both existing and prospective clients. By implementing effective CRM practices, businesses can cultivate stronger bonds with their customers, leading to enhanced loyalty and retention, both of which significantly influence a company's profitability. Etiya's Customer Relationship Management solution offers a highly adaptable, customer-focused, omni-channel experience that enables organizations to surpass customer expectations through engagement across various platforms and channels. Additionally, Etiya CRM features a comprehensive, integrated lead-to-cash workflow for efficient customer management. Analyzing social media helps identify communities of interest, as well as potential opportunities for cross-selling and upselling, thus further strengthening customer relationships. In this ever-evolving marketplace, leveraging these insights can provide a competitive advantage.
Description
Strategies for thriving in the post-COVID-19 landscape involve utilizing technology to connect with the ideal clientele and facilitate seamless online reservations. Enhancing customer experience through omni-channel communication fosters brand loyalty and encourages repeat business. By incorporating up-selling and cross-selling features in your app, you can boost the average transaction value. GoBony offers a customized app for your salon that meets all your operational requirements, or you can select from a variety of specialized engines tailored to your specific needs. Your app can also detail the steps you’ve implemented for COVID safety, informing clients of the precautions they should take when visiting for services. By demonstrating the safety measures you’ve enacted, you can instill confidence in your clients and highlight the optimal times for their visits. Additionally, implementing pre-paid bookings can help you manage your schedule effectively and minimize cancellations. Enhanced efficiency and an improved customer experience contribute to quicker and more lucrative growth for your business, ultimately setting you apart in a competitive market. Investing in customer communication about health and safety can forge deeper connections and trust between you and your clientele.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon Web Services (AWS)
No
Wipro Cloud Studio
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Etiya
Country
Netherlands
Website
www.etiya.com/en/products/customer-relationship-management
Vendor Details
Company Name
GoBony
Founded
2020
Country
India
Website
www.gobony.in
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Product Features
Salon
Appointment Management
No
Booth Rental
No
Client Profiles
Yes
Employee Management
Yes
Inventory Management
Yes
Loyalty Program
Yes
Multi-Location
Yes
Payroll Management
No
Point of Sale (POS)
No
Recurring Appointments
Yes