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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The first digital whistleblower reporting and case management system built by compliance professionals for compliance professionals. Our confidential hotline system helps your organization mitigate financial and reputational risk by providing a confidential reporting method to identify internal misconduct and fraud. Ethics and compliance hotlines are early warning systems that allow your employees, vendors and other stakeholders to report suspected or witnessed wrongdoing in a simple, safe and secure way. This gives you the opportunity to act before a crisis becomes public and costly. We offer integrated and bespoke intake and case management to help you manage GRC risk related to ethics and compliance. We provide tools to document and track hotline reports.

Description

Helpline Software is a versatile and customizable solution designed for organizations that operate critical inbound communication lines, such as crisis hotlines, helplines, warmlines, after-hours answering services, and on-call support teams. This integrated platform streamlines various functions, including scheduling, inbound call management, callbacks, web chat, text messaging, intake forms, reporting, escalation protocols, and staff safeguards, all within a single system. With Helpline Software, teams can efficiently manage rotating coverage, direct calls based on real-time schedules, automate transitions between responders, document all interactions, ensure safe follow-ups, and analyze audit trails for missed or escalated calls. By utilizing this software, organizations can significantly minimize missed connections, maintain coverage in line with scheduling changes, safeguard responder privacy, bolster support for both volunteers and staff, and provide leadership with crucial insights into their communications processes. Furthermore, it enhances the overall efficiency and effectiveness of critical operational workflows, thereby ensuring that help is always just a call away.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

Custom Pricing
Free Trial No 
Free Version No 

Pricing Details

Custom
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Ethics Suite

Founded

2017

Country

United States

Website

www.ethicssuite.com

Vendor Details

Company Name

Helpline Software

Founded

2019

Country

United States

Website

helplinesoftware.com

Product Features

Whistleblowing

Access Controls / Permissions Yes 
Automated Routing Yes 
Compliance Management Yes 
Customizable Branding Yes 
Multi-Language Support Yes 
Real-Time Chat Yes 
Reporting / Analytics Yes 
Workflow / Process Automation Yes 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

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