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Description

Ethicontrol is a platform that supports the entire lifecycle of a message, incident, or message - from its origination to its final resolution. Our web-intake supports 40+ languages as well as automatic translations. We offer voice processing and toll-free lines 24/7. Our case management support scenarios and workflows include delegation, classifications and priorities, tasks, case files and fact trees, team conclusions, and powerful analytics. Our platform is compliant to the EU Whistleblowing directive, UKBA, PIDA and Sapin II, FCPA as well as ISO 37001, ISO 37002, and many other frameworks. We offer pricing plans that can be customized for any company size. We don't charge users. Different options for rollout: Any location, jurisdiction, SaaS-based, on-premise or in any other manner.

Description

Revolutionize the way you handle case and complaint management with Resolve Enterprise. This software offers a highly adaptable solution designed to streamline your business operations, catering to everything from straightforward incidents or complaints to intricate cases and thorough investigations. With Resolve Enterprise, you can effortlessly monitor and search for every interaction related to a case or complaint using intuitive dashboards and comprehensive reporting tools. It not only assists in managing cases or complaints throughout their entire life cycle but also ensures efficient logging, task allocation, deadline management, and communication updates. Moreover, it provides robust document management capabilities that extend all the way to resolution, reporting, and in-depth analysis, making it an indispensable tool for any organization. By adopting Resolve Enterprise, you can enhance your operational efficiency and improve overall customer satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

1C:Enterprise Yes 
Azure API Apps Yes 
Microsoft Entra ID Yes 

Integrations

1C:Enterprise No 
Azure API Apps No 
Microsoft Entra ID No 

Pricing Details

€89 per month
We don't charge per user seats.
You pay for a company and features requested.
Pricing plans available from 89EUR to 1999EUR per month.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Ethicontrol OU

Founded

2014

Country

Estonia

Website

ethicontrol.com/en/ectrl

Vendor Details

Company Name

Resolve Software Group

Country

Australia

Website

www.resolvesoftware.com.au

Product Features

Investigation Management

Contact Management Yes 
Data Management No 
Incident Management Yes 
Reporting & Statistics Yes 
Subject Profiles Yes 

Whistleblowing

Access Controls / Permissions No 
Automated Routing No 
Compliance Management No 
Customizable Branding No 
Multi-Language Support No 
Real-Time Chat No 
Reporting / Analytics No 
Workflow / Process Automation No 

Product Features

Complaint Management

Case Management No 
Complaint Classification No 
Corrective Actions (CAPA) No 
Customer Complaint Tracking No 
Feedback Management No 
Forms Management No 
Issue Tracking No 
Quality Assurance Management No 
Routing No 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

Investigation Management

Contact Management Yes 
Data Management Yes 
Incident Management No 
Reporting & Statistics Yes 
Subject Profiles No 

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