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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

EquipmentCloud®, the digital transformation solution for mid-sized machine and equipment makers, is agile and focuses on after-sales service. It allows you optimize your processes, increase customer loyalty, and enable new data based business models all in one place. You can digitalize your use cases and scale them up step-by-step with configurable, easy to use modules. You can save money and time by having all your information in a single place. Set the foundation for a digital transformation that transforms your service and after sales from a cost centre to a profit centre and takes your business to the next level of service.

Description

IAS, or After Sales, is an innovative platform that aims to revolutionize the management of after-sales services for businesses. By emphasizing creativity, ease of use, and effectiveness, IAS provides a wide-ranging collection of tools that digitize and optimize all aspects of customer service. This includes the ability to create engaging 2D and 3D catalogs for spare parts and to oversee user-friendly, customizable dashboards, thereby improving both the user experience and overall business efficiency. With the integration of artificial intelligence, IAS introduces a suite of intelligent features such as sophisticated chatbots that facilitate real-time interactions, guided searches for spare parts, immediate access to important documents and orders, and personalized automated responses, all of which can be conveniently controlled from the back office. Moreover, the platform's use of cloud technology guarantees secure and ubiquitous access to data while accommodating adaptable and scalable business operations. In doing so, IAS not only enhances customer satisfaction but also empowers companies to operate more effectively in a competitive marketplace.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Microsoft Entra ID Yes 
OAuth No 
OpenScape Session Border Controller Yes 
Oracle APEX Yes 
Quanos SIS.one Yes 

Integrations

Microsoft Entra ID No 
OAuth Yes 
OpenScape Session Border Controller No 
Oracle APEX No 
Quanos SIS.one No 

Pricing Details

€79/month/machine
Price per connected machine
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Kontron AIS

Founded

1990

Country

Germany

Website

equipmentcloud.io

Vendor Details

Company Name

Components Engine

Founded

2008

Country

Italy

Website

www.iaftersales.com

Product Features

Equipment Maintenance

Customer Database Yes 
Dispatch Management No 
Equipment Tracking No 
Inventory Control No 
Job Management No 
Maintenance Scheduling Yes 
Warranty Tracking No 
Work Order Management Yes 

IoT

Application Development No 
Big Data Analytics No 
Configuration Management Yes 
Connectivity Management No 
Data Collection No 
Data Management Yes 
Device Management Yes 
Performance Management Yes 
Prototyping No 
Visualization Yes 

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