Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Equipment Tracker Pro is a comprehensive application designed for HVAC and trade professionals, service providers, facility and property managers, landlords, and homeowners to manage maintenance and equipment records effectively. The app categorizes equipment and appliances by their respective buildings or locations, storing essential information such as specifications, photos, parts, warranty information, and service history for each item. Users have the capability to search for equipment via barcode or QR code, schedule regular preventive maintenance tasks, set reminders, manage work orders and inventory, create invoices, and generate various reports. Additionally, the mobile application allows users to access records offline while offering cloud backup and a browser-based dashboard in its Pro version. Advanced AI features can extract details from nameplates and assist in drafting assessments or service logs efficiently. QR tags not only provide instant access to equipment details but also enable tenants to submit maintenance requests seamlessly. Team plans facilitate collaborative workspaces with assigned roles, and the app also includes tracking for refrigerant activities along with calculations for EPA §608 leak rates, ensuring compliance and environmental responsibility. Moreover, the user-friendly interface enhances productivity and ensures that all necessary information is at the user's fingertips whenever needed.
Description
Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
PayPal
No
Stripe
No
Venmo
No
Pricing Details
$9.99/user/month
A free core tier is available. Pro is $9.99 per user per month or $79.99 per user per year. First-time subscribers receive a 7-day free trial. Team plans start at $39.99 per month for five seats. Invoice payments can use PayPal or Venmo; card and bank payments use the customer's Stripe account, with a 0.5% platform fee capped at $10 plus Stripe processing fees.
Free Trial
Yes
Free Version
Yes
Pricing Details
$99/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Equipment Tracker Pro
Founded
2026
Country
United States
Website
equipment-tracker.com
Vendor Details
Company Name
KeplaCloud
Founded
2026
Country
United States
Website
keplacloud.com/tech-support-pro
Product Features
CMMS
Asset Tracking
No
Calibration Management
No
Inventory Control
No
Key & Lock Management
No
Mobile Access
No
Preventive Maintenance
No
Purchasing
No
Scheduling
No
Service History Tracking
No
Technician Management
No
Work Order Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Alternatives
Alternatives
No Alternatives