Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
GenAlpha is the provider for Equip360, the most comprehensive B2B eCommerce Solution for equipment manufacturers. Equip is a cutting-edge technology solution that includes eCommerce and a 2D or 3D commerce-enabled parts catalogue. It also offers aftermarket business analytics.
Description
IAS, or After Sales, is an innovative platform that aims to revolutionize the management of after-sales services for businesses. By emphasizing creativity, ease of use, and effectiveness, IAS provides a wide-ranging collection of tools that digitize and optimize all aspects of customer service. This includes the ability to create engaging 2D and 3D catalogs for spare parts and to oversee user-friendly, customizable dashboards, thereby improving both the user experience and overall business efficiency.
With the integration of artificial intelligence, IAS introduces a suite of intelligent features such as sophisticated chatbots that facilitate real-time interactions, guided searches for spare parts, immediate access to important documents and orders, and personalized automated responses, all of which can be conveniently controlled from the back office.
Moreover, the platform's use of cloud technology guarantees secure and ubiquitous access to data while accommodating adaptable and scalable business operations. In doing so, IAS not only enhances customer satisfaction but also empowers companies to operate more effectively in a competitive marketplace.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Epicor Kinetic
Yes
Infor CRM
Yes
Mailchimp
Yes
Microsoft Dynamics 365
Yes
OAuth
No
SAP Analytics Cloud
Yes
ThingWorx Navigate
Yes
Integrations
Epicor Kinetic
No
Infor CRM
No
Mailchimp
No
Microsoft Dynamics 365
No
OAuth
Yes
SAP Analytics Cloud
No
ThingWorx Navigate
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
GenAlpha
Founded
2012
Country
United States
Website
genalpha.com
Vendor Details
Company Name
Components Engine
Founded
2008
Country
Italy
Website
www.iaftersales.com
Product Features
eCommerce
CRM
Yes
Catalog Management
Yes
Channel Management
No
Customer Accounts
No
Data Security
Yes
Email Marketing
No
Inventory Management
No
Kitting
No
Loyalty Program
No
Mobile Access
Yes
Multi-Store Management
Yes
Order Management
Yes
Product Configurator
No
Promotions Management
No
Returns Management
No
Reviews Management
Yes
SEO Management
No
Shopping Cart
Yes
Templates
Yes