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features
design
support

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Description

GenAlpha is the provider for Equip360, the most comprehensive B2B eCommerce Solution for equipment manufacturers. Equip is a cutting-edge technology solution that includes eCommerce and a 2D or 3D commerce-enabled parts catalogue. It also offers aftermarket business analytics.

Description

IAS, or After Sales, is an innovative platform that aims to revolutionize the management of after-sales services for businesses. By emphasizing creativity, ease of use, and effectiveness, IAS provides a wide-ranging collection of tools that digitize and optimize all aspects of customer service. This includes the ability to create engaging 2D and 3D catalogs for spare parts and to oversee user-friendly, customizable dashboards, thereby improving both the user experience and overall business efficiency. With the integration of artificial intelligence, IAS introduces a suite of intelligent features such as sophisticated chatbots that facilitate real-time interactions, guided searches for spare parts, immediate access to important documents and orders, and personalized automated responses, all of which can be conveniently controlled from the back office. Moreover, the platform's use of cloud technology guarantees secure and ubiquitous access to data while accommodating adaptable and scalable business operations. In doing so, IAS not only enhances customer satisfaction but also empowers companies to operate more effectively in a competitive marketplace.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Epicor Kinetic Yes 
Infor CRM Yes 
Mailchimp Yes 
Microsoft Dynamics 365 Yes 
OAuth No 
SAP Analytics Cloud Yes 
ThingWorx Navigate Yes 

Integrations

Epicor Kinetic No 
Infor CRM No 
Mailchimp No 
Microsoft Dynamics 365 No 
OAuth Yes 
SAP Analytics Cloud No 
ThingWorx Navigate No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

GenAlpha

Founded

2012

Country

United States

Website

genalpha.com

Vendor Details

Company Name

Components Engine

Founded

2008

Country

Italy

Website

www.iaftersales.com

Product Features

eCommerce

CRM Yes 
Catalog Management Yes 
Channel Management No 
Customer Accounts No 
Data Security Yes 
Email Marketing No 
Inventory Management No 
Kitting No 
Loyalty Program No 
Mobile Access Yes 
Multi-Store Management Yes 
Order Management Yes 
Product Configurator No 
Promotions Management No 
Returns Management No 
Reviews Management Yes 
SEO Management No 
Shopping Cart Yes 
Templates Yes 

Product Features

Alternatives

Alternatives

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