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Description
At Equinix, we understand that digital infrastructure is a crucial element for gaining a competitive edge. Leaders in the digital space require a unified location to consolidate and interconnect their essential infrastructure, which is vital for their success. As the premier global entity in digital infrastructure, our reliable platform facilitates this integration. Numerous organizations face challenges due to disjointed and intricate architectures that encompass both private and public domains, leading them to seek a singular solution to streamline and unify their operations. We provide a comprehensive global platform that lays the groundwork for your achievements. You can position your infrastructure wherever it is most needed, ensuring connectivity to all the resources essential for your success. By harnessing agility, speed, and confidence, you can capitalize on opportunities effectively. Additionally, you’ll find that you can create immediate physical and virtual links to a vibrant global ecosystem comprising over 10,000 customers, each of whom is rapidly establishing new connections on our platform, outperforming the next ten competitors combined. This interconnected approach allows businesses to thrive in an increasingly digital world.
Description
Contemporary customer service solutions encompass a variety of platforms such as email, chat, inquiry forums, telephone communication, social media, and FAQ sections. Kundo offers a comprehensive suite of tools that integrates all these digital channels into one unified interface, allowing you to maintain a clear overview and exert greater control over customer interactions. We understand that delivering exceptional customer service requires more than simply employing advanced tools; hence, our aim is to support you in every aspect of your customer service journey. To discover our full range of offerings, click here! To maximize your experience with Kundo's products, we assign a dedicated Success Manager who is committed to ensuring your success! This professional will assist you not only in getting started but also in training your entire team, remaining readily available for any questions you may have. Additionally, we collaborate with our partners to offer training sessions focused on optimizing customer interactions through digital channels, enhancing your team's effectiveness even further. Your path to outstanding customer service is just a step away!
API Access
Has API
No
API Access
Has API
No
Integrations
AWS IoT SiteWise
Yes
Cisco Prime Network
Yes
Codesphere
Yes
Compyl
Yes
Cycle
Yes
F5 BIG-IP Container Ingress Services
Yes
F5 BIG-IQ Centralized Management
Yes
F5 Distributed Cloud DDoS Mitigation Service
Yes
Flatcar Container Linux
Yes
Heficed
Yes
Integrations
AWS IoT SiteWise
No
Cisco Prime Network
No
Codesphere
No
Compyl
No
Cycle
No
F5 BIG-IP Container Ingress Services
No
F5 BIG-IQ Centralized Management
No
F5 Distributed Cloud DDoS Mitigation Service
No
Flatcar Container Linux
No
Heficed
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Equinix
Founded
1998
Country
United States
Website
www.equinix.com
Vendor Details
Company Name
Kundo
Country
Sweden
Website
kundo.se
Product Features
Cloud Management
Access Control
No
Billing & Provisioning
No
Capacity Analytics
No
Cost Management
No
Demand Monitoring
No
Multi-Cloud Management
No
Performance Analytics
No
SLA Management
No
Supply Monitoring
No
Workflow Approval
No
Data Center Management
Audit Trail
No
Behavior-Based Acceleration
No
Cross Reference System
No
Device Auto Discovery
No
Diagnostic Testing
No
Import / Export Data
No
JCL Management
No
Multi-Platform
No
Multi-User
No
Power Management
No
Sarbanes-Oxley Compliance
No
Enterprise Architecture
Application Portfolio Management
No
Architecture Governance
No
Capability Mapping
No
Diagramming
No
Idea Management
No
Modeling & Simulation
No
Project Management
No
Risk Assessment
No
Transformation Roadmapping
No
Version Control
No
Infrastructure-as-a-Service (IaaS)
Analytics / Reporting
No
Configuration Management
No
Data Migration
No
Data Security
No
Load Balancing
No
Log Access
No
Network Monitoring
No
Performance Monitoring
No
SLA Monitoring
No
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
