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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Facilitating teamwork, secure sharing of information, and enhancing business efficiency for law enforcement agencies globally, we have developed a thorough complaint management solution by merging our award-winning platform with the comprehensive expertise in complaint handling and outsourcing provided by Equiniti Hazell Carr. This results in a versatile and robust platform specifically designed to meet your unique operational requirements, along with expert technical resources and outsourcing options. Our all-encompassing solution is suitable for extensive remediation and rectification initiatives, allowing you to handle complaints or cases proactively before they escalate into larger issues. Additionally, our modular approach allows you to choose individual components to customize your customer service experience, or opt for a fully managed service solution that covers every aspect of complaint management, ensuring a seamless and efficient process for your agency. By leveraging our solution, you can significantly improve the overall effectiveness of your operations while maintaining high standards of service delivery.

Description

The Quandis Forms Hub (QFH) application provides a secure platform for third parties to log in, fill out forms, and generate essential documents. A financial institution aimed to effectively monitor customer complaints directed to their legal counsel and external vendors to comply with regulatory standards and ensure thorough audits. Although the bank had developed an internal system to handle these complaints, the reporting from vendors was primarily conducted through phone calls, emails, and spreadsheets, which proved inefficient. By utilizing the Forms Hub, the bank was able to offer a web form for their vendors that not only streamlined the process but also enforced necessary data validation requirements. Once a vendor submits a form, they receive a unique tracking number, while the Forms Hub promptly transmits the validated information to the bank’s internal systems in almost real-time. Additionally, business users can easily create forms directly within the Forms Hub, incorporating various standard web form elements along with sophisticated rules that manage field dependencies and specify required information, enhancing overall efficiency and compliance. Ultimately, this solution has transformed the way the bank manages vendor interactions and complaint tracking.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Equiniti

Founded

2007

Country

United Kingdom

Website

equiniticharter.com

Vendor Details

Company Name

Quandis

Founded

2003

Country

United States

Website

www.quandis.com/products/applications/qfh

Product Features

Complaint Management

Case Management No 
Complaint Classification No 
Corrective Actions (CAPA) No 
Customer Complaint Tracking No 
Feedback Management No 
Forms Management No 
Issue Tracking No 
Quality Assurance Management No 
Routing No 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

Product Features

Online Form Builders

Artificial Intelligence No 
Assign Roles / Permissions No 
Collaboration Tools No 
Conversational Forms No 
Data Tables No 
Drag & Drop / No Code No 
Export to PDF No 
HIPAA Compliant No 
Import Existing Forms No 
Mobile Forms No 
Offline Forms No 
Pre-made Templates No 
Quizzes / Questionnaires No 
Reporting / Data Visualization No 
Signup Forms No 
Surveys No 

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