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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Facilitating teamwork, secure sharing of information, and enhancing business efficiency for law enforcement agencies globally, we have developed a thorough complaint management solution by merging our award-winning platform with the comprehensive expertise in complaint handling and outsourcing provided by Equiniti Hazell Carr. This results in a versatile and robust platform specifically designed to meet your unique operational requirements, along with expert technical resources and outsourcing options. Our all-encompassing solution is suitable for extensive remediation and rectification initiatives, allowing you to handle complaints or cases proactively before they escalate into larger issues. Additionally, our modular approach allows you to choose individual components to customize your customer service experience, or opt for a fully managed service solution that covers every aspect of complaint management, ensuring a seamless and efficient process for your agency. By leveraging our solution, you can significantly improve the overall effectiveness of your operations while maintaining high standards of service delivery.

Description

Impromed Equine is a powerful and all-encompassing software designed for managing equine veterinary practices. Leveraging established business intelligence, this solution streamlines information management and boosts operational efficiency through its suite of features, including specialized billing for equine services, mobile applications for ambulatory care, inventory oversight, and tailored treatment plans. Additionally, Impromed offers seamless integration with laboratories and digital imaging systems, comprehensive bi-directional synchronization, and smart inventory management in collaboration with Henry Schein Animal Health, among other functionalities, making it a vital tool for veterinary professionals in the equine field. By utilizing this advanced software, practices can enhance their overall workflow and improve patient care effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Next In Line No 
PetDesk No 

Integrations

Next In Line Yes 
PetDesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Equiniti

Founded

2007

Country

United Kingdom

Website

equiniticharter.com

Vendor Details

Company Name

Covetrus

Founded

2018

Country

United States

Website

software.covetrus.com/veterinary-solutions/impromed-equine-veterinary-software/

Product Features

Complaint Management

Case Management No 
Complaint Classification No 
Corrective Actions (CAPA) No 
Customer Complaint Tracking No 
Feedback Management No 
Forms Management No 
Issue Tracking No 
Quality Assurance Management No 
Routing No 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

Product Features

Horse

Billing & Invoicing Yes 
Breeding Management Yes 
Client Database Yes 
Expense Tracking Yes 
Feed Management Yes 
Horse Database Yes 
Horse Records Yes 
Income Statements Yes 
Medical Records Yes 

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