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Description
Prophet 21 was designed to increase growth, modernize workflows and build strong customer relationships. Software that is too flexible can cause problems for businesses. Prophet 21 was created to help distributors scale without compromising their ability to grow. Microsoft Azure Cloud offers the speed, security and scalability you need. Prophet 21 can be accessed from any browser on any device, any place, and any time. You can personalize views and customize fields to create your business logic. RESTful API allows you to integrate with business applications, customers, and partners. Epicor Prophet 21 allows you to understand your customers. You can exceed your customers' expectations with dashboards and tools and earn their loyalty. You can streamline your quote-to cash cycle, increase margins, and complete orders flawlessly. Your team will have the ability to close sales at the counter, on mobile devices, and tablets. Strategic pricing based on market data, your sales history, and other factors can increase margins.
Description
ServiceManager is a cloud-based service management platform that can be configured for any business that manages after-sales service or repair of products in any industry. It offers a flexible workflow management system and powerful reporting tools. ServiceManager can be used as a point solution, or to support end-to–end returns, service, and repair. The platform allows seamless workflow and reporting across all service organizations.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
BarTender
Yes
Canals
Yes
DocLink
Yes
Duet360 OneOffice
Yes
Epicor Cash Collect
Yes
Epicor Commerce
Yes
Esker VSI-FAX
Yes
FreightPOP
Yes
Google Authenticator
No
JD Edwards EnterpriseOne
No
Integrations
BarTender
No
Canals
No
DocLink
No
Duet360 OneOffice
No
Epicor Cash Collect
No
Epicor Commerce
No
Esker VSI-FAX
No
FreightPOP
No
Google Authenticator
Yes
JD Edwards EnterpriseOne
Yes
Pricing Details
Contact us for information about pricing.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Epicor Software
Founded
1972
Country
United States
Website
www.epicor.com/en-us/industry-productivity-solutions/distribution/platforms/prophet-21/
Vendor Details
Company Name
ServiceCentral Technologies
Founded
1991
Country
United States
Website
www.servicecentral.com
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
Yes
Email Marketing
No
Internal Chat Integration
Yes
Lead Scoring
Yes
Marketing Automation Integration
No
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Distribution
Barcoding / RFID
Yes
Import / Export Management
Yes
Inventory Management
Yes
Order Management
Yes
Purchasing
Yes
Returns Management
Yes
Sales Forecasting
Yes
Shipping Management
Yes
Warehouse Management
Yes
ERP
Accounting Integration
Yes
Accounting Management
Yes
CRM
Yes
Dashboard
Yes
Distribution Management
Yes
Enterprise Asset Management
Yes
Financial Management
Yes
HR Management
No
Inventory Management
Yes
Order Management
Yes
Project Management
Yes
Purchase Order Management
Yes
Purchasing
Yes
Reporting/Analytics
Yes
Sales Management
Yes
Supply Chain Management
Yes
Warehouse Management
Yes
Financial Management
Budgeting & Forecasting
Yes
Cash Management
Yes
Consolidation / Roll-Up
Yes
Currency Management
Yes
Financial Reporting
Yes
Investment Management
Yes
Project Management
Yes
Revenue Recognition
Yes
Risk Management
Yes
Tax Management
Yes
HVAC
Billing & Invoicing
No
Customer Database
No
Dispatch Management
No
Inventory Control
No
Job Management
No
Maintenance Scheduling
No
Mobile Access
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Technician Management
No
Work Order Management
No
Inventory Management
Alerts/Notifications
No
Barcoding / RFID
Yes
Forecasting
Yes
Inventory Optimization
Yes
Kitting
No
Manufacturing Inventory Management
No
Mobile Access
Yes
Multi-Channel Management
Yes
Product Identification
Yes
Reorder Management
Yes
Reporting/Analytics
Yes
Retail Inventory Management
No
Supplier Management
Yes
Warehouse Management
Yes
Janitorial
Bid Management
No
Billing & Invoicing
No
Client Management
No
Employee Scheduling
No
Inventory Management
No
Mobile Access
No
Payroll Management
No
Quality Control
No
Surveys & Feedback
No
Time Tracking
No
Work Order Management
No
Packaging
3D Modeling
No
Asset Library
No
Drafting
No
For Manufacturers
No
In-Store Visualization
No
Inventory Management
No
Palletization
No
Quotes / Estimates
No
Specification Management
No
Product Management
Collaboration
Yes
Feedback Collection
Yes
Idea Management
No
Milestone Tracking
Yes
Prioritization
Yes
Product Roadmapping
Yes
Release Management
Yes
Requirements Management
No
Resource Management
Yes
Workflow Management
Yes
Supply Chain Management
Demand Planning
Yes
Electronic Data Interchange
Yes
Import / Export Management
Yes
Inventory Management
Yes
Order Fulfillment
Yes
Order Management
Yes
Sales & Operations Planning
Yes
Shipping Management
Yes
Supplier Management
Yes
Transportation Management
Yes
Warehouse Management
Yes
Warehouse Management
3PL Management
Yes
Barcoding / RFID
Yes
Category Customization
Yes
Channel Management
Yes
Demand Planning
Yes
Inventory Management
Yes
Location Control
Yes
Order Management
Yes
Purchasing
Yes
Quality Control
Yes
Receiving / Putaway Management
Yes
Returns Management
Yes
Shipping Management
Yes
Work Order
Contract Management
Yes
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
No
Preventive Maintenance
Yes
Quotes / Estimates
Yes
Recurring Appointments
No
Routing
Yes
Scheduling
Yes
Task Management
Yes
Product Features
Asset Tracking
Activity Tracking
Yes
Audit Trails
Yes
Barcoding / RFID
Yes
Checkout / Check-In
Yes
Depreciation Tracking
No
Disposal Tracking
Yes
Inventory Management
Yes
Location Tracking
No
QR Codes
No
Reservations
No
Service History
Yes
Field Service Management
Billing & Invoicing
Yes
Contact Database
Yes
Contract Management
No
Customer Database
Yes
Dispatch Management
Yes
Electronic Signature
No
Inventory Management
Yes
Mobile Access
Yes
Payment Collection in the Field
Yes
Quotes / Estimates
Yes
Routing
No
Scheduling
No
Service History Tracking
Yes
Time Clock
No
Work Order Management
Yes
Inventory Control
Allocation
Yes
Barcoding
Yes
Cost Tracking
Yes
Forecasting
Yes
Item Management
Yes
Order Management
Yes
Procurement Management
Yes
Reorder Management
Yes
SKU / UPC Codes
Yes
Serial Number Tracking
Yes
Supplier Management
Yes
Inventory Management
Alerts/Notifications
Yes
Barcoding / RFID
Yes
Forecasting
Yes
Inventory Optimization
No
Kitting
Yes
Manufacturing Inventory Management
Yes
Mobile Access
Yes
Multi-Channel Management
Yes
Product Identification
Yes
Reorder Management
Yes
Reporting/Analytics
Yes
Retail Inventory Management
Yes
Supplier Management
Yes
Warehouse Management
No
Order Management
Back Order Management
Yes
Catalog Management
Yes
Inventory Management
Yes
Order Entry
No
Order Fulfillment
Yes
Order Tracking
No
Recurring Orders
No
Returns Management
Yes
Shipping Management
Yes
Special Order Management
No
Packaging
3D Modeling
No
Asset Library
No
Drafting
No
For Manufacturers
No
In-Store Visualization
No
Inventory Management
Yes
Palletization
No
Quotes / Estimates
Yes
Specification Management
No
Supply Chain Management
Demand Planning
No
Electronic Data Interchange
Yes
Import / Export Management
Yes
Inventory Management
Yes
Order Fulfillment
Yes
Order Management
Yes
Sales & Operations Planning
No
Shipping Management
Yes
Supplier Management
Yes
Transportation Management
No
Warehouse Management
No
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No
Warranty Management
Contract Management
No
Eligibility Verification
Yes
For Field Service
No
For General Contractors
No
For Manufacturers
Yes
Parts Management
Yes
Policy Management
Yes
Product Registration
Yes
Repair Management
Yes
Returns Management
Yes
Service Management
Yes
Warranty Tracking
Yes
Work Order
Contract Management
No
Customer Database
Yes
Dispatch Management
Yes
Inventory Control
Yes
Job Management
Yes
Preventive Maintenance
No
Quotes / Estimates
Yes
Recurring Appointments
No
Routing
No
Scheduling
No
Task Management
Yes
Workflow Management
Access Controls/Permissions
Yes
Approval Process Control
Yes
Business Process Automation
Yes
Calendar Management
Yes
Compliance Tracking
Yes
Configurable Workflow
Yes
Customizable Dashboard
Yes
Document Management
Yes
Forms Management
Yes
Graphical Workflow Editor
No
Mobile Access
Yes
No-Code
No
Task Management
Yes
Third Party Integrations
Yes
Workflow Configuration
Yes
