Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Enghouse Billing SaaS platform offers a comprehensive suite of functionalities including order entry, management, workflow automation, billing, and provisioning, all delivered through a Software as a Service (SaaS) model. This SaaS approach enables Service Providers to accelerate their revenue generation while seamlessly launching innovative, next-generation telecommunications services. It facilitates the definition and automation of intricate workflows using a cohesive Business Process Management (BPM) system. The platform provides a streamlined order processing and provisioning solution, complete with pre-configured integrations for third-party systems. Additionally, it includes built-in support for Salesforce, along with features for entitlement management, trouble ticketing, and customer self-service options. Furthermore, it fully accommodates e-bill presentment, payment processing, accounts receivable management, and general ledger integration, ensuring a holistic financial management experience. This extensive range of capabilities makes the Enghouse Billing platform a versatile tool for modern telecommunications service providers.
Description
Welcome to the hub of a versatile open source trouble ticket system. You can implement this CGI script on your website to manage everything from bug tracking and customer support to project oversight and task management. Submitting a trouble ticket has never been simpler, as it can be done through a straightforward web form. The help desk software efficiently assigns a unique identifier to each service request and securely stores it in the database. This solution is designed for scalability; you can start with a simple text database and seamlessly upgrade to robust MySQL or Microsoft SQL Server as your requirements expand. In today's fast-paced environment, a mere "thank you for your interest" is insufficient. Reassure your customers that you have a well-defined workflow in place, ensuring that no inquiry is overlooked. The Trouble Ticket Express software generates clear, step-by-step instructions for submitting follow-up messages and tracking the progress of tickets. Furthermore, it sends out email notifications to all service operators, alerting them to new customer inquiries and ensuring prompt responses. With this system, you can enhance your customer support experience while maintaining organization and efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Enghouse Networks
Founded
1984
Country
Canada
Website
www.enghousenetworks.com/portfolio/business-support-systems/billing-as-a-service/billing-saas/
Vendor Details
Company Name
Rush Project
Website
www.troubleticketexpress.com
Product Features
Billing and Provisioning
Billing & Invoicing
No
Carrier Access Billing
No
Contract Management
No
Customer Accounts
No
Customizable Billing
No
Flexible Rate Tables
No
Internet
No
Order Management
No
Post-Paid Systems
No
Pre-Paid Systems
No
Provisioning
No
Rating
No
Self Service Portal
No
Service Order System
No
VoIP
No
Product Features
Issue Tracking
Assignment Management
No
Dashboard
No
Escalation Management
No
Issue Auditing
No
Issue Scheduling
Yes
Knowledge Base
No
Project Management
Yes
Recurring Issues
No
Scheduling
No
Task Management
No