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Description
A single platform that enables the curation and sale of all-encompassing IT services. Assemble premium technology offerings equipped with seamless eCommerce, effective order management, and subscription billing solutions. The centralized MSP dashboard, combined with automated provisioning processes, can minimize your deployment times and expenses by as much as 90%. Enhance the customer experience and decrease the number of helpdesk inquiries with our user-friendly self-service dashboard tailored for non-technical users. Encapto’s easy-to-navigate self-service interface integrates various technologies to boost customer satisfaction, lessen support demands, foster customer loyalty, and create effortless upselling possibilities. Allow your customers to manage their own needs while you focus on growing your business. Create a personalized storefront featuring your product catalog, enabling customers to make their own orders. Streamlined order processes facilitate upselling and cross-selling of your offerings, additional features, and exclusive deals, ultimately leading to increased revenue and customer satisfaction.
Description
S2K eBusiness OnCloud leverages IBM WebSphere Portal technology to deliver a tailored and interactive website experience for your customers, ensuring they have access to the applications and information they require. The platform employs cutting-edge responsive design methods, allowing the website to function seamlessly on any device, thereby facilitating business transactions for your customers whether they are using a desktop or a mobile device. Customers can easily familiarize themselves with various offerings, including product features, pricing, and availability. Furthermore, they can swiftly carry out transactions across different applications and retrieve enterprise data in real-time. Many customers appreciate and favor self-service options over direct human interaction. Utilizing online self-service not only saves valuable time but also enhances accuracy, boosts customer retention, and fosters loyalty. By offering self-service capabilities, your sales team can concentrate on more strategic activities, ultimately driving greater business success. This shift towards self-service channels represents a significant advantage in a competitive landscape, as it meets the evolving needs of customers who prefer convenience.
API Access
Has API
No
API Access
Has API
No
Integrations
Cisco Meraki
Yes
Cisco Umbrella
Yes
MarkMagic
No
QuickBooks Online
Yes
SupplyMover
No
Xero
Yes
Zabbix
Yes
Integrations
Cisco Meraki
No
Cisco Umbrella
No
MarkMagic
Yes
QuickBooks Online
No
SupplyMover
Yes
Xero
No
Zabbix
No
Pricing Details
$280 per month
Billed for 5 years
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Encapto
Founded
2014
Country
Australia
Website
www.encapto.com
Vendor Details
Company Name
VAI
Founded
1978
Country
United States
Website
www.vai.net
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Product Features
eCommerce
CRM
Yes
Catalog Management
Yes
Channel Management
No
Customer Accounts
Yes
Data Security
Yes
Email Marketing
Yes
Inventory Management
Yes
Kitting
Yes
Loyalty Program
Yes
Mobile Access
Yes
Multi-Store Management
Yes
Order Management
Yes
Product Configurator
Yes
Promotions Management
No
Returns Management
Yes
Reviews Management
Yes
SEO Management
Yes
Shopping Cart
Yes
Templates
Yes
