Average Ratings 2 Ratings

Total
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features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Emailgistics is a Microsoft Office 365 team inbox management solution. The powerful workflow and analytics features increase team productivity and help with decision making. Emailgistics allows you to continue working in Outlook and ensures that your email never leaves Office 365. Agents can focus on their tasks by routing emails efficiently. Instead of manually assigning emails, redirect your energy to actually answering them. Tracking will ensure that your team responds to customers promptly and accurately. Automated message assignment will route hundreds of emails to the correct team members in just seconds. Outlook allows you to create individual agent folders. This will ensure that your team never loses or duplicates an email. Avoid emails falling through the cracks. Notify your team before emails become unprofessional.

Description

SupportBee's ticketing system is designed to help teams effectively manage, prioritize, and collaborate on customer support inquiries. Functioning similarly to an email platform, SupportBee's shared inbox keeps your interactions with customers seamless and discreet, preserving the personal nature of email communication. In contrast to a conventional email inbox, our system provides a smooth collaborative experience by allowing the assignment of tickets to specific agents and teams, ensuring accountability and preventing any issues from being overlooked. Additionally, our integrated knowledge base tool, KBee, empowers customers to find solutions independently, reducing the need for direct support requests. This feature is perfectly aligned with our Shared Inbox, allowing your team to quickly reference and share links to pertinent support articles while engaging with customers. Furthermore, this setup enhances the overall efficiency of customer service operations, ultimately leading to higher satisfaction rates.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aritic PinPoint No 
Asana No 
Basecamp No 
ClickUp No 
Desktop.com No 
GitHub No 
Insightly No 
Integry No 
Jira No 
Jira Work Management No 
Microsoft 365 Yes 
Quickwork No 
Revamp CRM No 
Slack No 
Stackreaction No 
Teamwork.com No 
Trello No 
Wufoo No 
Zapier No 
Zoho CRM No 

Integrations

Aritic PinPoint Yes 
Asana Yes 
Basecamp Yes 
ClickUp Yes 
Desktop.com Yes 
GitHub Yes 
Insightly Yes 
Integry Yes 
Jira Yes 
Jira Work Management Yes 
Microsoft 365 No 
Quickwork Yes 
Revamp CRM Yes 
Slack Yes 
Stackreaction Yes 
Teamwork.com Yes 
Trello Yes 
Wufoo Yes 
Zapier Yes 
Zoho CRM Yes 

Pricing Details

$10 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$49 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Emailgistics

Founded

2019

Country

Canada

Website

emailgistics.com

Vendor Details

Company Name

SupportBee

Founded

2011

Country

United States

Website

supportbee.com

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management Yes 
Knowledge Base No 
Live Chat No 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Email Management

Data Recovery No 
Email Archiving Yes 
Email Deletion No 
Email Discovery No 
Email Monitoring Yes 
Email Recall No 
Queue Manager Yes 
Response Management Yes 
Routing Yes 
Shared Inboxes Yes 
Signature Management Yes 
Spam Blocker No 
Whitelisting / Blacklisting No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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