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Average Ratings 0 Ratings
Description
ElevenOS software seamlessly integrates with top-tier network infrastructure to streamline the guest authentication process and optimize Wi-Fi performance on a large scale. For more than 15 years, Eleven has established itself as a frontrunner in managing guest Wi-Fi, garnering the trust of renowned brands that keep millions of visitors connected monthly. With a focus on security, Eleven features WPA2 encrypted connections through the Wi-Fi certified Passpoint® standard. The global cloud infrastructure of ElevenOS is equipped with automatic language and currency translations to cater to diverse users. Known for its high reliability and round-the-clock support, this solution operates effortlessly, allowing for instant Wi-Fi access for guests after a single authentication step without the hassle of portals. Enhancing security further, Passpoint, also recognized as HotSpot 2.0, employs 802.1x for authenticating users onto WPA2 encrypted networks. It ensures that guest and IoT devices are connected securely within a private network tailored to specific accommodations, such as hotel rooms, apartments, or dormitories. Additionally, Personal Area Networks (PANs) are dynamically created upon each connection, enhancing the overall guest experience. This innovative approach not only bolsters security but also simplifies connectivity for a seamless user experience.
Description
Support Robotics is a smart solution for the challenge of home Wi-Fi problems, which now account for more than half of all technical support calls to internet service providers.
It combines a self-care app with remote support portal. This fills in the gaps left by existing diagnostic instruments, allowing customers and support agents to quickly solve Wi-Fi issues. It integrates with existing capabilities in your router, customer care app, or network.
Support Robotics allows your helpdesk agents access the router of the customer when broadband is down to perform diagnostics in various areas.
It allows your support agents to see things from the customer’s perspective - almost as good a site visit.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$55 - $75 /month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Eleven
Founded
2002
Country
United States
Website
www.elevensoftware.com
Vendor Details
Company Name
Support Robotics
Founded
2017
Website
www.supportrobotics.com
Product Features
WiFi Marketing
Automated Emails
Branded Splash Page
Customer Analytics
Data Export
Data Privacy Compliance
Lead Capture
Location Heatmaps
Loyalty Program
Review Platform Integration
SMS Marketing
Social Media Integration
Surveys
Time Limited WiFi
Trigger Campaigns
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback