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features
design
support

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Description

LMS Services by EdTek Services provides an affordable, fully supported Learning Management System for small to medium size organizations. With LMS Services, administrators can take full advantage of their full-service turnkey approach, including Technical Support Help Desk, Cloud Hosting, Monday-Friday Admin Support, Instructional Design Support, and limitless content options. In addition, the LMS comes with 340 Soft Skills courses in the LMS Library. The open API also allows seamless integration of third-party applications.

Description

SoftDesk is an innovative customer support platform that harnesses AI technology, specifically designed for small businesses and software developers seeking quick, professional assistance without the added complexity of larger help desk systems. It consolidates customer interactions from various channels such as live chat, email, WhatsApp, SMS, and social media into a single workspace, enabling teams to manage support tasks more effectively. Additionally, SoftDesk features a comprehensive knowledge base and AI-powered responses to ensure that frequently asked questions are addressed promptly and uniformly. This platform aims to minimize response times, enhance the quality of support, and facilitate organization as the volume of conversations increases. Prioritizing user-friendliness, speed, and functional automation, SoftDesk provides a contemporary support solution that is simple to use and quick to implement. Its design makes it particularly advantageous for businesses seeking a budget-friendly and efficient substitute for more cumbersome customer service solutions, allowing them to focus on their core operations. Ultimately, SoftDesk empowers teams with the tools they need to deliver exceptional customer experiences.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ATutor Yes 
Brightcove Yes 
ChatGPT No 
Cisco Webex Yes 
GoTo Meeting Yes 
GoTo Webinar Yes 
Google Yes 
Google Analytics Yes 
LinkedIn Learning Yes 
Microsoft 365 Yes 
Microsoft Teams Yes 
Perplexity No 
Salesforce Yes 
Twilio Yes 
VoiceThread Yes 
Watershed Yes 
Zapier Yes 
Zoom Yes 
dominKnow | ONE Yes 
iMIS Yes 

Integrations

ATutor No 
Brightcove No 
ChatGPT Yes 
Cisco Webex No 
GoTo Meeting No 
GoTo Webinar No 
Google No 
Google Analytics No 
LinkedIn Learning No 
Microsoft 365 No 
Microsoft Teams No 
Perplexity Yes 
Salesforce No 
Twilio No 
VoiceThread No 
Watershed No 
Zapier No 
Zoom No 
dominKnow | ONE No 
iMIS No 

Pricing Details

$6000/year
Annual flat rate or a fee-per-course enrollment or a fee-per-user-per-year.
Free Trial Yes 
Free Version No 

Pricing Details

$19/month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

EdTek Services

Founded

2003

Country

Canada

Website

www.edtekservices.com

Vendor Details

Company Name

Maxprog LLC

Country

United States

Website

softdesk.app

Product Features

Course Authoring

Content Import / Export Yes 
Course Publishing Yes 
Gamification Yes 
Instructor-Led Courses Yes 
Interactive Content Yes 
PowerPoint Conversion Yes 
Self-Paced Courses Yes 
Storyboarding Yes 
Template Management Yes 
Test / Quiz Creation Yes 
Video Management Yes 

Learning Management Systems (LMS)

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Corporate / Business Yes 
Customizable Yes 
Gamification Yes 
Learner Portal Yes 
Mobile Learning Yes 
Open Source No 
SCORM Compliance Yes 
Synchronous Learning Yes 
Video Conferencing Yes 
eCommerce Yes 
eLearning Companies Yes 

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